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Center manager Jobs in North Vancouver, BC

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Center manager • north vancouver bc

Last updated: 8 days ago

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Vancouver, BC, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

 • Promoted

Maintenance Manager

CA41 RTD Canada Inc.Vancouver, British Columbia
CA$98,400.00 yearly
Full-time

And more than ever, it’s our future.A future where we’re always looking forward.Always serving up new ways to meet life’s moments.A future where we keep dreaming bigger.We look for people with pass... Show more

Store Manager

Sentinel StorageL272 - Vancouver Bridgeway
CA$23.00 hourly
Full-time +1

Store Manager — Launch Your Career Beyond Retail.Full-Time | Day Shifts Only | Paid Training | Career Growth Opportunities.Ready to step out of a standard retail job and into a career with real adv... Show more

Store Manager

Nature's Fare Marketsvancouver, BC, CA
Temporary
Quick Apply

Choices Market is a community-centered grocery store dedicated to offering its customers exceptional products and personalized service.We currently have an amazing career opportunity for an inspiri... Show more

Project Manager

TalentSphereVancouver, BC, Canada
Full-time

Residential, Luxury Single Family.Experience working directly for an Ultra High Net Worth is required** .As Project Manager, you will lead multiple high-end Residential projects in challenging... Show more

Assistant Manager

EssilorLuxottica GroupWest Vancouver, BC, CA
Full-time

Benefits/Incentive Information.LensCrafters is a place for visionaries.We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.Everything we do is cent... Show more

Software Development Manager - AWS Identity & Access, AWS IAM Identity Center

Amazon Development Centre Canada ULCVancouver, British Columbia, CAN
Full-time

The AWS Identity team builds the secure identity, access, and resource management foundation for customers to scale in the AWS Cloud.By joining the AWS Identity team, you will work on massively sca... Show more

Store Manager

Choices MarketsVancouver, BC, CA
Temporary
Quick Apply

Choices Market is a community-centered grocery store dedicated to offering its customers exceptional products and personalized service.We currently have an amazing career opportunity for an inspiri... Show more

Hair Stylist - West View Shopping Center

Great ClipsNORTH VANCOUVER, British Columbia, Canada
Full-time

Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you.Great Clips salo... Show more

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Burnaby, BC, CA
Remote
Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

Assistant Store Manager - adidas Brand Center Robson (#2068)

adidasVancouver, CA
Full-time

Contributes to meeting or exceeding store sales and profit targets by:.Championing individual uniqueness and celebrating the differences and similarities that bring us together.Passionately inspiri... Show more

GENERAL PRACTITIONER – EXCLUSIVE WELLNESS & LONGEVITY CENTER

Medical Staff TalentVancouver (UBC), BC, ca
CA$240,000.00 yearly
Full-time

Join a boutique Longevity Clinic in Doha.Tax-Free, focusing on personalized patient care and innovative health strategies.A premier boutique clinic in Doha is currently expanding its clinical team ... Show more

Software Development Engineer II, AWS IAM Identity Center

Amazon Web Services Canada, Inc.Vancouver, British Columbia, CAN
Full-time

The AWS Identity team builds the secure identity, access, and resource management foundation for customers to scale in the AWS Cloud.By joining the AWS Identity team, you will work on massively sca... Show more

Design Manager

PomerleuVancouver, BC, CA
CA$105,000.00 yearly
Full-time
Quick Apply

The Opportunity  As a Design Manager working in the Alternative Projects Centre of Expertise (APEX) team at Pomerleau Construction, you will play a pivotal role driving collaboration as it rel... Show more

Production Manager

Randstad CanadaVancouver, British Columbia, CA
Permanent
Quick Apply

We are seeking a Production Management professional, with an engineering background and prior experience in a process based industry, for a well established client of ours in the Vancouver area.Th... Show more

Manager/Senior Manager, Turnaround & Restructuring

DeloitteVancouver, BC, BC, CA
Permanent

At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.Our work underpin... Show more

Manager, restaurant

Executive Exchange HotelVancouver, BC, Canada
Full-time +1

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.Experience: 2 years to less than 3 years.Analyze budget to boost and maintain... Show more

Manager, Assurance

BDOVancouver
CA$76,000.00 yearly
Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

People also ask
The cities near North Vancouver, BC that boast the highest number of center manager jobs are:
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development