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Lead, mentor, and manage a team of remote employees, including customer service representatives, maintenance staff, and housekeeping teams
Develop and implement training programs to ensure high-quality service standards across all departments
Promote a positive and collaborative work culture with a focus on high performance, accountability, and innovation
Operational Management :
Oversee the daily operations of the business, including property management, guest reservations, maintenance, and cleanliness of cottages via each respective on-site team
Ensure that all cottages are well-maintained, regularly inspected, and stocked with necessary amenities
Develop and enforce policies and procedures that ensure smooth operations and safety protocols
Monitor operational costs and implement strategies to optimize resource use and maintain profitability
Guest Experience :
Ensure that every guest has an outstanding experience from booking to check-out, handling guest inquiries and complaints promptly
Oversee the guest communication process, including pre-arrival information, booking confirmations, and post-departure feedback
Ensure the maintenance team upholds high standards for cleanliness, maintenance, and cottage readiness for guests
Marketing and Sales :
Develop and implement marketing strategies to increase visibility, bookings, and customer loyalty
Monitor market trends and competitor activities to adjust pricing, promotions, and service offerings
Collaborate with marketing and BD teams to improve the company’s online presence (e.g., website, social media, and third-party platforms)
Identify opportunities for new business partnerships and referral programs
Financial Oversight :
Develop and manage the budget, tracking revenue, expenses, and profitability
Prepare and analyze financial reports to identify trends, areas of improvement, and opportunities for cost savings
Optimize pricing models and revenue management strategies to maximize occupancy and revenue
Sustainability and Community Engagement :
Promote sustainable practices in the company’s operations, including eco-friendly amenities, energy conservation, and waste reduction
Build and maintain positive relationships with local communities and stakeholders, ensuring alignment with local regulations and contributing to community growth
Technology Management :
Oversee the optimization of booking software, property management or CRM systems, and communication tools
Leverage technology to improve operational efficiency, including remote monitoring systems for property management
Requirements
Experience :
Proven experience as a Manager of Rental Operations, General Manager, or similar leadership role in hospitality or property management, ideally within the vacation rental or remote accommodation industry
Experience managing remote teams and operations in a geographically dispersed environment
Strong understanding of online booking platforms, customer service software, and / or CRM software systems
Skills :
Exceptional leadership and people management skills with the ability to motivate, train, and lead diverse teams
Excellent organizational and multitasking skills, with the ability to manage several tasks and priorities simultaneously
Strong financial acumen, with experience managing budgets, forecasting, and driving profitability
Superior communication skills, both written and verbal, with the ability to maintain professionalism in all guest and staff interactions
Ability to work independently and remotely, with strong problem-solving and decision-making abilities
Strong business development and strategy-building skills
Passion for hospitality and providing exceptional customer experiences
Education :
Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred
Additional certifications in hospitality management or property management are a plus
Corporate Culture
Location : Fully remote; occasional travel to properties may be required
Schedule : Flexible working hours, though availability for emergencies and high-demand periods is expected
Compensation : Competitive salary, benefits, and performance-based bonuses