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Call center supervisor Jobs in Toronto, ON

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Call center supervisor • toronto on

Last updated: 15 hours ago
  • Promoted
Superviseur du centre d’appels, informations médicales (autorisé) / Call Center Supervisor, Med[...]

Superviseur du centre d’appels, informations médicales (autorisé) / Call Center Supervisor, Med[...]

Inizio EngageToronto, ON, Canada
Full-time
Superviseur du centre d’appels, informations médicales (autorisé) / Call Center Supervisor, Medical Information (Licensed). Inizio Engage recherche un superviseur du centre d’appels, informations mé...Show moreLast updated: 28 days ago
  • Promoted
2025 Guest Services Admin and Call Centre Supervisor

2025 Guest Services Admin and Call Centre Supervisor

The Canadian National ExhibitionToronto, ON, Canada
Temporary
Canadian National Exhibition Association - Toronto, Ontario.Contract Seasonal Position : June 16.Looking for a summer job that is fun, by the waterfront and gives you access to one of Toronto’s most...Show moreLast updated: 2 days ago
  • Promoted
Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Toronto, ON, Canada
Remote
Full-time +1
Job Title : Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850 / Week). Our company is seeking individuals to part...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Agent

Call Center Agent

Inspire Direct MarketingOld Toronto, ON, Canada
Full-time +1
Quit your day job, come help us save the world!.If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help mak...Show moreLast updated: 30+ days ago
Remote Bilingual Call Center Agent

Remote Bilingual Call Center Agent

Randstad CanadaNorth York, Ontario, CA
Remote
Temporary
Quick Apply
Are you fluent in both French and English and seeking a short-term remote opportunity with immediate start? Do you bring strong customer service skills and meet the technical requirements to work f...Show moreLast updated: 9 days ago
  • Promoted
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupGeorgian Bay, Ontario, Canada
Remote
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Call Center Representative Agent experience needed.Call ...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Specialist

Call Center Specialist

Pitch Perfect SolutionsScarborough, ON, Canada
Full-time
Let me start by saying thanks for taking the time to apply for our position.We appreciate your interest in PITCH PERFECT SOLUTIONS! VOTED THE BEST AT HOME JOB IN 2022 ( BEST PAY AND TEAM ENVIRONMEN...Show moreLast updated: 30+ days ago
Call Center Specialist

Call Center Specialist

CB CanadaToronto, Ontario, Canada
Permanent
Are you looking for a friendly call center / survey processing environment? Are you interested in all things' customer service? Robert Half is seeking a Hybrid (Inbound & Outbound) Call Center Specia...Show moreLast updated: 30+ days ago
Bilingual Outbound Call Center Agent-Collections

Bilingual Outbound Call Center Agent-Collections

Astra North Infoteck Inc.Toronto, ON, ca
Full-time
Quick Apply
Bilingual Outbound Call Center Agent – Collections.Working Hours : 7 am-11pm rotational shift.Weekdays : 07 : 00 AM to 03 : 00 PM and 02 : 00 PM to 11 : 00 PM and. Weekends : Sat : 10 : 00 AM to 06 : 00 PM and Sun : ...Show moreLast updated: 15 days ago
  • Promoted
Team Leader, Medical Information (Licensed)

Team Leader, Medical Information (Licensed)

Inizio GroupToronto, ON, Canada
Full-time
Team Leader, Medical Information (Licensed) page is loaded.Team Leader, Medical Information (Licensed).Apply locations Montreal, QC Ottawa, ON Etobicoke, ON Mississauga, ON Pointe-Claire, QC time t...Show moreLast updated: 5 days ago
Bilingual (FRENCH) Call Centre Supervisor

Bilingual (FRENCH) Call Centre Supervisor

Summit Employment SolutionsToronto , ON
Full-time
Call Center Supervisor is responsible for training and preparing Customer Service representatives to respond to customer questions and complaints and troubleshoot problems.Ensuring Customer Service...Show moreLast updated: 27 days ago
  • Promoted
Remote Outbound Call Center Agent

Remote Outbound Call Center Agent

MDS Communications CorporationToronto, ON, Canada
Remote
Full-time
Be among the first 25 applicants.MDS Communications is looking to hire Call Center Representatives!.Are you seeking a job with real purpose—where your efforts help people in need and support causes...Show moreLast updated: 4 days ago
  • Promoted
Call Centre - Call Centre Customer Service - Bilingual - Advanced

Call Centre - Call Centre Customer Service - Bilingual - Advanced

MindlanceToronto, ON, Canada
Full-time
Job Title : Call Centre Customer Service - Bilingual.Location : Toronto, ON (Onsite).Role requires 80% phone component, 20% Back-office Process, agent will be assigned either back-office process or t...Show moreLast updated: 18 days ago
On Call MAC Artist - MAC Scarborough Town Center - Scarborough, ON

On Call MAC Artist - MAC Scarborough Town Center - Scarborough, ON

MACScarborough, Ontario, Canada
Full-time
As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience...Show moreLast updated: 30+ days ago
  • Promoted
Supervisor

Supervisor

Tim HortonsToronto, ON, Canada
Full-time
Join our growing team! We are looking for a Supervisor!.As a Supervisor, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time.You ...Show moreLast updated: 30+ days ago
  • Promoted
Supervisor, Customer Support Center

Supervisor, Customer Support Center

Johnson ControlsToronto, ON, Canada
Full-time
Build your best future with the Johnson Controls team.As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, place...Show moreLast updated: 14 days ago
3112030 - Bilingual Call Center Manager - Mississauga

3112030 - Bilingual Call Center Manager - Mississauga

BlueSky Personnel SolutionsToronto, CA
Permanent
Our client located in Mississauga is looking for a Bilingual Call Centre Manager to lead day-to-day operations, drive performance, and improve customer satisfaction. This role involves managing staf...Show moreLast updated: 3 days ago
  • Promoted
  • New!
Supervisor

Supervisor

Indigo GroupRiverdale, ON, Canada
Full-time
Join Our Team at Indigo Park – Where Talent Meets Opportunity!.At Indigo Park, we’re passionate about developing future leaders and supporting professional growth every step of the way....Show moreLast updated: 15 hours ago
People also ask
Superviseur du centre d’appels, informations médicales (autorisé) / Call Center Supervisor, Med[...]

Superviseur du centre d’appels, informations médicales (autorisé) / Call Center Supervisor, Med[...]

Inizio EngageToronto, ON, Canada
28 days ago
Job type
  • Full-time
Job description

Superviseur du centre d’appels, informations médicales (autorisé) / Call Center Supervisor, Medical Information (Licensed)

Description du poste

Inizio Engage recherche un superviseur du centre d’appels, informations médicales (autorisé), qui deviendra un membre essentiel de l’unité opérationnelle. Le rôle implique la gestion directe et l’encadrement de l’équipe du centre d’appels, en assurant un service conforme ou supérieur aux objectifs, tout en promouvant une culture d’excellence opérationnelle, de conformité et de responsabilité financière. Le poste est à distance, relevant du directeur de l’unité opérationnelle.

Tâches et responsabilités

  • Superviser le personnel du centre d’appels, y compris la gestion du rendement.
  • Superviser quotidiennement les communicateurs, mettre en œuvre et communiquer les normes de performance.
  • Clarifier les attentes, engager et responsabiliser les collaborateurs.
  • Soutenir le développement individuel de l’équipe et réaliser les évaluations de rendement.
  • Conduire les entretiens d’embauche, former les nouveaux employés et traiter les problèmes de rendement.
  • Surveiller la dotation, coordonner la formation et encourager le travail d’équipe et l’engagement.
  • Superviser les activités pour assurer la satisfaction des indicateurs clés, la qualité du service, la conformité HIPAA, et la gestion des demandes multi-canaux.
  • Analyser les rapports et recommander des améliorations.
  • Inspirer et motiver avec une vision claire.
  • Communiquer efficacement et valoriser la diversité d’opinions.
  • Gérer avec équité, suivre les tendances, utiliser les données pour la prise de décision et maîtriser la performance financière.

Exigences et qualifications

  • Licence valide d’infirmier autorisé, d’infirmier auxiliaire ou de pharmacien.
  • Cinq ans d’expérience en supervision de centre d’appels ou expérience équivalente.
  • Maîtrise du français et de l’anglais (oral et écrit) souhaitée.
  • Compétences en gestion des systèmes d’appels et logiciels Word, Excel, PowerPoint, Outlook, Avaya CMS.
  • Excellentes compétences en service client, communication et formation.
  • Nos avantages

  • Prestations de santé dès le premier jour.
  • Primes d’ancienneté, prix trimestriel, récompenses annuelles, prime de recommandation.
  • Accès à une bibliothèque de formations en ligne.
  • Inizio Engage est un partenaire stratégique en soins de santé, engagé à améliorer la vie des patients et des professionnels de santé à travers des solutions innovantes, en valorisant la diversité et l’inclusion. Pour plus d’informations, visitez notre site.

    Vous ne répondez pas à toutes les exigences ? Postulez quand même ! Nous valorisons la diversité et l’inclusion, et chaque candidature sera considérée.

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