Call center Jobs in Sherwood Park, AB

Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24 / 7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision hassles, setting new benchmarks in data center solutions. We’re seeking skilled Freelance Data Center Technicians to join our growing team. If you have expertise in data center operations and want flexible work, we’d love to hear from you.

Job Overview :

As a Freelance Data Center Technician, you will play a key role in delivering on-demand support to our global data centers. Your responsibilities will include hardware installation, troubleshooting complex issues, and managing network operations, ensuring optimal performance and reliability. We’re looking for someone with deep expertise in data center equipment and software who can work independently while collaborating with remote teams. In this role, you’ll be essential to maintaining smooth, secure, and efficient data center operations, contributing to our high standards of service excellence.

Key Responsibilities :

• Install, configure, and maintain servers, networking equipment, and other hardware to ensure optimal performance and maximum uptime, facilitating seamless operations within the data center.
• Monitor data center operations both remotely and on-site, quickly diagnosing and resolving hardware, software, and connectivity issues to minimize downtime and maintain service reliability.
• Configure, manage, and troubleshoot networking devices, including Cisco and Juniper routers, switches, and firewalls, to ensure secure and efficient network operations that align with organizational standards.
• Manage and troubleshoot both Linux and Windows-based systems, performing essential updates, patches, and security enhancements to keep systems secure and up-to-date.
• Document all installations, repairs, maintenance tasks, and system performance , providing comprehensive reports to the remote management team to ensure transparency and accountability in operations.
• Implement and maintain security protocols to protect the integrity of the data center infrastructure, ensuring compliance with industry standards and best practices for data security.
• Collaborate with remote IT teams, vendors, and stakeholders to enhance data center operations, actively participating in the planning and execution of projects that drive efficiency and innovation.

What We Offer :

Flexibility : Work around your existing freelance or permanent job. You choose the tickets you want to pick up, with no minimum hour commitment.

Professional Environment : Join a professional work environment where you can reconnect with the practical side of IT.

Competitive Compensation : We offer competitive rewards for your compensation and efforts.

Growth Opportunities : Work with compelling clients and seize opportunities to grow in your field.

Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.

3+ years of experience in data center operations, with a strong focus on independent or freelance projects.

Extensive hands-on experience with Cisco and Juniper networking devices.

Strong proficiency in managing and troubleshooting Windows and Linux-based systems.

Solid understanding of networking principles (TCP / IP, DNS, VPN, VLANs).

Experience with virtualization technologies such as VMware or Hyper-V is a plus.

Valid certifications like Cisco CCNA / CCNP, Juniper JNCIA / JNCIS, or CompTIA Linux+ are highly desirable.

Ability to travel to various data center locations on short notice.

Flexibility to work outside regular hours, including nights and weekends if required.

Must have access to necessary tools and equipment to perform data center tasks.

Strong problem-solving skills, with the ability to work independently and remotely.

Excellent communication skills for collaboration with remote teams.