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Call center Jobs in Salaberry-de-Valleyfield, QC
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Call center • salaberry de valleyfield qc
- Promoted
Payment Analyst
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HireTalent - Staffing & Recruiting FirmGreater Montreal Metropolitan Area, CanadaCash Management & SWIFT Monitoring Analyst
11 : 30AM – 07 : 30PM).
12 months contract
Montreal, QC (hybrid 3 days onsite)
Weekend shifts are required (every 2 weekends at the beginning).
The job position is in the Cash Management control tower team where the main activities are the monitoring and incident management of Cash Management, SWIFT and Monétique (payment cards' transactions) activities of client in Europe.
The main mission : ensure a 24 / 7 follow-up of all financial operations on highly critical banking applications in a “follow-the-sun” setup for cash management activities.
Weekend shifts are required (every 2 weekends at the beginning).
The main activity at the beginning of the mission will be to monitor the transactions related to payment cards in Europe.
Then after 4 months, the contingent workers are trained on others monitoring activities related to SWIFT and Cash Management transactions.
The main tasks of our monitoring activities are :
- Follow working instructions for the monitoring tasks
- Use the monitoring tools required for the activities
- Based on the working instructions, detect alerts and call level 2 in a timely manner or report incidents and ensure follow-up.
Required skills / experience if possible :
TRAINING AND OCCUPATIONAL EXPERIENCE
TECHNICAL SKILLS
SOFT SKILLS
Languages : French recommended and fluent in English