Part-time Call center Jobs in Owen Sound, ON

Requisition Details :

Employment Status : Temporary, Full Time (1.0 FTE)

Program Name : Visiting Nursing

Number of Hours Bi-Weekly : 75

Work Schedule : Days, Evenings, Weekends

Anticipated End Date : June 2026

Union / Bargaining Unit : OPSEU

On-Call : No

Existing Vacancy : Yes - we're currently hiring candidates for an existing vacancy in this position.

Looking for a career in health care that provides you with an opportunity to make a difference in your community?

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!

About us :

VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in peopleu2019s lives.u00A0 Working at VON is more than just a job, it is a career that impacts how Canadians live.

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

What youu2019ll do :

• Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
• Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
• Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
• Support clients, nurses, and home support workers to ensure delivery of quality care
• Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
• Ensure that confidential information relating to clients, work colleagues, suppliers, and VONu2019s operations are properly protected and not disclosed to third parties
• Other duties / tasks as assigned by manager

What we offer you :

What you need :

Work conditions and physical demands : This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants) : u00A0If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s).u00A0 If the posting remains open after the initial deadline, VON may close the posting at itsu2019 discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Other commonly searched for terms : Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler

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