Part-time Call center Jobs in Hamilton, ON

Description

CRITICALL CALL AGENT

Reference # : 2025-143

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference‑makers and life‑changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Call Agent

Department / Section

CritiCall Call Centre

Employment Status

Permanent Part Time

Hours per week : 11.25

Targeted Salary : $32.41 per hour (CUPE local 7800)

Work Mode

On‑Site

Existing Vacancy : Yes

Location : 1725 Upper James St., Hamilton, Ontario

Posting Open Date : Monday, November 3, 2025

Posting Close Date : Monday, November 10, 2025

Uplifting Your Career at Ornge

Ornge and CritiCall Ontario have long shared a mission : ensuring critically ill patients across Ontario receive timely, safe, and coordinated care. With the recent approval from the Ministry of Health to formally unify our services, we are entering an exciting new chapter that will elevate our impact across the province.

About CritiCall Ontario

CritiCall Ontario is a 24‑hour emergency consultation and referral service funded by the Ontario Ministry of Health. It supports physicians in acute care hospitals across Ontario by facilitating access to urgent and emergent care. Established in 1988, CritiCall Ontario has evolved to meet the needs of healthcare stakeholders, ensuring that patients receive timely care as close to home as possible. Recently, it has integrated with Ornge, Ontario’s provider of air ambulance and critical care transport services, to enhance its services and support for critically ill patients.

Learn more about what CritiCall does by watching this short video :

As part of this transformation, we are expanding our team and inviting passionate, detail‑oriented professionals to join us as Call Agents at our newly established Critical Care Land Ambulance base, co‑located with CritiCall Ontario’s head office in Hamilton.

As a Call Agent, you will be at the heart of Ontario’s critical care coordination system. You’ll facilitate emergency patient referrals and communication services for healthcare providers across the province, helping to ensure patients receive the right care, at the right time, in the right place.

This role is ideal for individuals who thrive in fast-paced environments, have a strong understanding of healthcare systems, and are committed to making a meaningful difference in patient outcomes.

Key Accountabilities

• Facilitate real‑time communication between healthcare providers and medical resources across Ontario.
• Maintain and navigate multiple data systems while prioritizing patient needs.
• Collaborate with community, regional, and provincial partners to support seamless care coordination.
• Participate in quality assurance and continuous improvement initiatives.
• Apply critical thinking and problem‑solving to triage cases and identify appropriate medical specialists.
• De‑escalate challenging conversations with professionalism and empathy.

Qualifications

Recruitment, Training and Onboarding Program

Total Rewards

At Ornge, we are

You can expect us to be

A bit about you

#J-18808-Ljbffr