Remote Call center Jobs in Didsbury, AB

Job Description

AltaGas - Dispatcher, Trucking Operations

AltaGas is seeking a Dispatcher to join our team in Sundre, AB! Dispatchers play a vital role in supporting AltaGas’ trucking operations. This position collaborates closely with company drivers, dispatch teams, and internal stakeholders to ensure safe, efficient, and compliant transportation of dangerous goods. The successful candidate will be on-call during their shift and must be available to respond to emergencies outside of regular hours.

If you are detail-oriented with strong communication and interpersonal skills, we encourage you to apply!

Key Responsibilities

Coordinate day-to-day operations for company drivers and lease operators.

Schedule and manage driver assignments to ensure efficiency and work-life balance.

Maximize driver and equipment utilization based on customer demand.

Schedule truck and trailer maintenance internally and with third-party facilities in collaboration with the Asset team.

Manage electronic logs, GPS systems, and internal communication portals.

Monitor HOS, speed, and collision alerts.

Create and process orders in the TMW system to capture daily driver revenue.

Verify and process returned paperwork in Vector and TMW for billing and revenue realization.

Maintain dispatch boards, including cleanup and removal of canceled orders.

Manage customer contracts and inventory control at supply and destination plants.

Schedule third-party trucks during peak periods to meet nominations.

Provide daily, weekly, and monthly reports to internal and external stakeholders.

Be available from 6 : 00 AM to 10 : 00 PM while on-call to support drivers and maintain communication with customers, management, marketing, mechanical shops, and internal teams.

Respond promptly to emergencies outside of normal business hours while on-call (10 : 01 PM – 5 : 59 AM).

Train in dispatch applications across multiple locations.

Qualifications, Skills & Abilities

Minimum 3 years of experience in transportation, dispatch, scheduling, or a related role.

Oilfield experience and knowledge of TDG best practices preferred.

Proficiency with Truckload Transportation Management software (TMW / Vector).

Strong organizational, analytical, and problem-solving skills.

High attention to detail and accuracy.

Excellent communication and collaboration skills.

Willingness to work extended hours as required based on customer demand.

Work Schedule

Shift : 8 days on / 6 days off

Dispatching Hours : 6 : 00 AM – 10 : 00 PM

Office Hours : 7 : 00 AM to 3 : 00 PM (weekdays), with remote support in the evenings and weekends.

On-Call Rotation : Required outside of regular hours

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For Canadian hires : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires : WGL / SEMCO / AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.