Call center Jobs in Caledon, ON

Call Center Representative (Collections)

Join to apply for the Call Center Representative (Collections) role at Propel Holdings .

Propel (TSX : PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI‑driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

We are a team of passionate entrepreneurs who foster curiosity and growth in our employees. Our culture drives us to be one of North America’s fastest growing companies and a Best Place to Work.

About You

As a fast‑growing fintech, we stay true to our startup roots. You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard, and you have an opportunity to showcase your talent. You are motivated by goals, a self‑starter and like to wear multiple hats.

Responsibilities

• Respond to inbound and outbound inquiries via multiple communication channels
• Use multiple web‑based applications for investigation and verification
• Answer customer questions
• Cure & re‑habilitate customer accounts in arrears
• Communicate the appropriate course of action to clients in a kind and professional manner
• Build customer confidence in the services offered by the company
• Complete follow‑up calls on non‑responsive accounts
• Work as a team to achieve group and individual goals

Requirements

Benefits To Joining Propel

Competitive salary and health benefits

Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to accommodate your needs.

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, family status, national origin, age, people from gender and sexually diverse communities, and / or people with intersectional identities.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls.

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