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Whether you’re just getting started or want to take the next step in the high-growth field of IT, IT training from Google can help you gain in-demand skills. You’ll learn about troubleshooting, customer support, system administration, and Python — and discover how to effectively utilize AI in IT support.

Get started in the field No experience or degree required

Advance within the field Some experience required

Get a job in IT, with help from Google

65,000+

median salary in IT support 1

295,000

Qualify for in-demand

jobs in IT

In both small businesses and large organizations, IT support involves troubleshooting and problem solving to help computers and networks run smoothly, while providing great customer service along the way.

• IT support II
• Systems administrator
• Site reliability engineer
• Advanced IT technician

Learn more about the certificate program

FOUNDATIONAL

IT Support

Preview the certificate material

IT SUPPORT CERTIFICATE

The fundamentals of IT Support

Learn about different areas of IT, like computer hardware, the internet, computer software, troubleshooting, and customer service, and find out how AI can help you at work. Discover a wide variety of topics that are designed to give you an overview of what’s to come in this certificate program.

The full certificate program includes :

Watch the video

Get on the fast track to in-demand jobs with top employers

Complete a Google Career Certificate to get exclusive access to CareerCircle, which offers free 1-on-1 coaching, interview and career support, and a job board to connect directly with employers, including over 150 companies in the Google Career Certificates Employer Consortium.

All of our Google Career Certificates now include an optional new course, Accelerate Your Job Search with AI. Learn how to use AI to create a job search plan, elevator pitch, resume, and more.

Here’s how

Complete online certificate courses, at your own pace and time.

Access career resources like coaching sessions, mock interviews, and a resume builder tool.

Share your resume and get connected with national and local employers.

CONNECT WITH +150 TOP EMPLOYERS, INCLUDING THESE :

Already completed the Google IT Support Certificate?

If you’ve completed the Google IT Support Certificate or have equivalent experience, take the next step with Google’s advanced certificate, Google IT Automation with Python. You’ll learn statistical analysis, Python, regression models, and machine learning in less than six months.

The Google IT Support Certificate gave me the proper foundation to not only find a career in IT, but also in Cyber Security. Being able to learn at my own pace and hear the stories of others who have come from similar backgrounds was pivotal to my success. The program helped transform my life and I know that it can do the same for others.

Alex C., Information Security Analyst at Truckstop.com and Google IT Support Certificate Graduate

I love my new job. I think one of the most validating things in the world is recognizing that you’ve helped someone.

Daniel, IT Support Specialist at Central Community College and Google IT Support Certificate graduate

I worked in retail and needed to make a change. The certificate is really designed for you to go at your own pace. This is something that anybody can do.

Amie, Computer Support Technician at Apex Systems and Google IT Support Certificate graduate

The Google IT Support Certificate gave me the proper foundation to not only find a career in IT, but also in Cyber Security. Being able to learn at my own pace and hear the stories of others who have come from similar backgrounds was pivotal to my success. The program helped transform my life and I know that it can do the same for others.

Alex C., Information Security Analyst at Truckstop.com and Google IT Support Certificate Graduate

I love my new job. I think one of the most validating things in the world is recognizing that you’ve helped someone.

Daniel, IT Support Specialist at Central Community College and Google IT Support Certificate graduate

Daniel

Alex

Frequently asked questions

What does IT stand for?

IT stands for information technology and refers to the use of computers and other devices to create, process, store, secure, and exchange electronic data. IT support specialists troubleshoot problems so computers and networks run correctly.

What is IT support?

IT support is troubleshooting and problem solving in the field of information technology, including setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises.

Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. A job in IT support can mean in-person or remote help desk work in a range of organizations across many different industries.

Why start a career in IT?

With entry-level jobs in IT fetching an average salary of $52,000 per year, starting a career in IT can be extremely lucrative and have a high potential for growth.

In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029 — faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role to begin your IT career, and from then on, the opportunities are endless.

The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support Certificate program, it is easy to pick up more advanced skills or build on those foundations with the Google IT Automation with Python Certificate program.

What are the different careers in IT?

A career in IT can encompass many different things. Types of careers in IT may include jobs working with...

What are some in-demand IT jobs?

A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries. In-demand IT jobs include :

What is an IT certificate?

An IT certificate is an end-of-program certification earned by completing a professional training program and demonstrating competency in core areas. A certificate in information technology can be the start of a promising career. The Google IT Support Certificate curriculum is developed and taught by Googlers with years of experience in the field. More than 150 companies in the Google Career Certificates Employer Consortium are committed to considering Google Career Certificate graduates for entry-level jobs.

What Google IT certificates are available?

There are two Google IT certificates available : an introductory-level IT Support Certificate and an advanced-level IT Automation with Python Certificate.

What IT courses are included in the Google IT Support Certificate curriculum?

IT courses included in the Google IT Support Certificate curriculum are...

What are the prerequisites for the Google IT Support Certificate?

There are no prerequisites for the IT Support Certificate. The program is open to anyone interested in learning the foundational skills of IT support, whether you've been tinkering with IT on your own, or even if you are completely new to the field.

Does the Google IT Support Certificate include AI content?

The Google IT Support Certificate features practical training and hands-on activities to help you leverage AI in IT support. Learn how to use AI to help with troubleshooting and customer care directly from Google experts.

All of our Google Career Certificates now include an optional new course, Accelerate Your Job Search with AI. Learn how to use AI to create a job search plan, elevator pitch, resume, and more.

1 Lightcast US Job Postings (2024 : Jan. 1, 2024 - Dec. 31, 2024).

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