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Call center director Jobs in Vancouver, BC

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Call center director • vancouver bc

Last updated: 1 day ago

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Vancouver, BC, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

 • Promoted

On-Call Sampler

Cotecna Canada Inc.North Vancouver, British Columbia, Canada
CA$23.46 hourly
Part-time
Quick Apply

Our Team as an On-Call Sampler:.Are you currently working in the gig economy (Uber, Lyft, delivery) and looking for an easy way to supplement your income with flexible work hours? Cotecna offers a ... Show more

Floater / On Call Chef

Dexterra GroupBurnaby, British Columbia, Canada
Full-time

Under the general supervision of the Operations Supervisor and/or District Manager, the Chef Manager is tasked with.This includes the planning, preparing, and/or directing of the preparation.Chef M... Show more

Director of Care

Baptist Housing Seniors LivingWest Vancouver, BC, CA
CA$105,000.00–CA$130,000.00 yearly
Full-time
Quick Apply

Director of Care   Inglewood Care Centre | West Vancouver, British Columbia, Canada | Full Time    The Opportunity  At Baptist Housing, every day is an opportunity for you ... Show more

Sporting Director

BC SoccerVancouver
CA$95.00 hourly
Full-time

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment w... Show more

Marketing Director

Smart, Savvy + AssociatesVancouver, BC, CA
CA$120,000.00 yearly
Full-time
Quick Apply

Are you a fashion-forward marketing leader who wants to build a marketing function from the ground up inside a well-established retail brand?  This Marketing Director role is built for an entr... Show more

2026 Fair Lottery Call Centre Clerk

Pacific National ExhibitionVancouver, British Columbia, Canada
CA$15.00 hourly
Full-time +1
Quick Apply

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories.This 116-year-old, non-profit organization has an ... Show more

Executive Director

charityvillage Vancouver, British Columbia
CA$130,000.00–CA$160,000.00 yearly
Full-time +2

Executive Director Job Posting.As one of the largest faculty and staff associations in BC, the BCIT Faculty & Staff Association (FSA) is a membership-driven, certified trade union that represen... Show more

Brand Ambassador (On-Call) (French Services)

CBC/Radio-CanadaVancouver, BC
Part-time

Temporary Short-Term (Durée déterminée).Position Language Requirement:.At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms.Our successes and... Show more

ESL Teacher (Substitute - On Call)

VanWest CollegeVancouver, British Columbia, Canada
CA$25.00 hourly
Part-time
Quick Apply

VanWest College has a diverse and rich history of providing English language learning and vocational programs in Canada.The College was established in 1988.We have a diverse range of English learni... Show more

Project Director

ChandosBurnaby, British Columbia, Canada
CA$150,000.00 yearly
Full-time

Chandos’ construction delivery for a portfolio of assigned projects, directly and through a team of project managers.This role is accountable for full lifecycle delivery - from preconstruction and ... Show more

Bilingual Call Center Agent (English/French)

The Acquisition GroupBurnaby, BC, CA
Full-time
Quick Apply

Now Hiring: Bilingual Call Center Sales Agent – Join a Growing, High-Energy Team!.Do you thrive in a fast-paced environment?.Looking to start or grow your career in customer service and sales... Show more

Program Director

BGC South Coast BCVancouver, British Columbia
Full-time

Located on acres along the picturesque shores of Howe Sound, Camp Potlatch is a rustic wilderness site that provides a natural gateway into the rugged landscape of British Columbia’s South Coast.Sa... Show more

Director, International Tax

The Mason Group Incvancouver, british columbia
Full-time

This high-level, newly created .Director, International Taxation.Downtown Vancouver offers a dynamic opportunity to oversee international subsidiaries, lead tax research, and manage complex cr... Show more

 • Promoted

Marketing Director

Smart, Savvy + AssociatesVancouver, BC, Canada
CA$120,000.00 yearly
Full-time

Are you a fashion-forward marketing leader who wants to build a marketing function from the ground up inside a well-established retail brand? .This Marketing Director role is built for an entrepren... Show more

Infrastructure Project Director

CIMA+Vancouver, British Columbia, Canada
Full-time +1

We have delivered hundreds of projects across Canada, including innovative solutions for the full spectrum of water and wastewater assets, on time and on budget.We support clients from start to fin... Show more

Studio Creative Director

Smoking Gun InteractiveVancouver, BC, CA
CA$150,000.00 yearly
Remote
Full-time +1
Quick Apply

SGI is fearless in creating IP and boldly partners with renowned brands to develop a wide range of world-class, immersive titles and interactive experiences that resonate with strategy gamers world... Show more

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The cities near Vancouver, BC that boast the highest number of call center director jobs are:
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development