Business unit manager Jobs in Calgary, AB

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

• Growth

  Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.

  Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.

  Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.

  Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.

  Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.

• Talent

  Support the addition of new talent through participation in the recruitment process

  On-going mentoring and coaching of the team including of performance management and career guidance

  Team utilization planning and forecasting

  Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings

• Engagements

  Manage multiple engagements against budget, timeline and scope

  Provide financial and accounting recommendations to clients operating on Business Central

  Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients

  Monitor and manage vendor relationships where applicable.

  Leading internal and external action planning meetings and driving deliverables to closure

  Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns

  Build deep relationships with Clients and assist in expanding engagement

• Operations

  Ensuring effective delivery of operations and high customer service

  Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices

  Support the finance team as part of the month end billing process

  Support the evolution of tools and operational procedures driven through the lens of continuous improvement

  Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration

• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work

• You identify, recommend, and are focused on effective service delivery to your clients

• You share in an inclusive and engaging work environment that develops, retains and attracts talent

• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

• You grow your expertise through learning and professional development

Your experience and education

• Bachelor’s degree in business, technology or a related discipline

• D365 Business Central Functional Consultant Associate certification (MB-820)

• CPA

• 8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems

• 5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience

• 5+ years' experience in overseeing software projects / programs

• 5+ years' experience in managing and mentoring a team of at least 5 team members

• 5+ years' experience in engaging in pre-sales activities including estimations and proposal writing

• 3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)

• 3+ years' experience in creation and implementing operational procedures and continuous improvement activities

• Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

• Certification / Working Knowledge in ITIL or ITSM related programs

• Understanding of key concepts and fundamentals in Dynamics 365 Business Central

• Strong customer relationship skills

• Excellent communication and presentation skills

• Excellent troubleshooting and problem solving skills

• Excellent in multi-tasking and time management