Business operations manager Jobs in Chilliwack, BC

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities

60% (estimated) day to day business operations and actions to drive KPI targets for geo-territory :

• Manages a remote team of Field Nurses within assigned geographical territory
• Achieves Key Performance Indicators for clinic and nursing operations, including budget and expense controls
• Monitors demand for clinic and nursing services to ensure adequate resource availability to meet customer and patient care services required within assigned region; Maintains a high level of excellence through audits of clinics and nursing, including protocols and on-site visits
• Manages clinic growth opportunities including site identification and establishing new clinic sites
• Achieves Key Performance Indicators for clinics and nursing operation services
• Reviews reports as it relates to field nurse staff training and ensure that their nurses are compliant
• Continuously reviewing and managing the availability of your staff to ensure that it meets the needs within the IBU
• Collaboration with Scheduling Associates to ensure efficient appointment scheduling that fall in line with KPI's (6 hrs / wk)
• Responsible for being available to cover any emergency excursions, sick / emergency calls and or clinical questions with support of regional team as necessary.
• Communicates and implements all program and departmental policies and protocols at the IBU level
• Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures
• Establishes and maintains excellent customer relationships (patients, manufacturers etc.) within assigned territory
• Interview and manage the onboarding and orientation of new staff and appropriately ensure adequate resourcing for new program launches
• Ongoing performance management (not limited too annual performance reviews, objective-setting and training planning) for all direct reports; including ensuring that the HRIS system is maintained
• Ensuring quarterly reviews on nursing staff within the IBU to ensure that they are working within the appropriate policies and procedures
• Analyzes, plans and implements process improvements to achieve utilization and efficiency targets
• Ensures program (internal / external) requirements are met as it pertains to processes and applicable documentation
• Ensure that the nurses within their IBU are working under the Provincial College of Nurses' and or Associations standards of practice are maintained; (including maintaining annual nursing licensing)
• Ensure that all nurses are certified based on the requirements of a RN or RPN / LPN
• Travels as required throughout assigned territory (including clinic visits to conduct clinic audits as per frequency required) as well as regular travel for management meetings at head office
• Prepare and present Quarterly Business Reviews
• Coordinates all requested clinic visits / tours
• Participates regularly in teleconferences or d / or web based meetings to collaborate and share information
• With discretion, occasional opportunity to provide specialized infusion / injection therapies and nursing services to oncology, auto-immune, rare disease and other therapeutic areas to patients in outpatient clinics or homecare settings

20% (estimated) KOL :

15% (estimated) Collaboration with other key internal and external stakeholders, including but not limited to :

5% (estimated) Administrative, training, corporate activities :

Experience and Educational Requirements

Minimum Skills, Knowledge, and Ability Requirements

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time