Business operations analyst Jobs in Markham, ON

Are you a highly organized and experienced Business Analyst with a passion for payment technology and project execution?

Merchant Solutions team is seeking a collaborative and detail-oriented Business Analyst II to join our Merchant Delivery team. This is a critical 13-month assignment, with potential for extension and conversion, supporting key customer rollouts and Point of Sale (POS) device projects. If you thrive in a fast-paced environment and have a knack for turning complex requirements into clear, actionable plans, we want to hear from you!

This team manages all debit and credit card transactions for merchants, from authorization through to clearing and settlement, offering a full range of flexible and reliable payment processing solutions.

The Business Analyst provides critical support to the Merchant Delivery team, ensuring the effective execution of major merchant customer rollouts and complex projects involving the company Point of Sale Devices. You will be instrumental in the successful completion of projects, measured by meeting deadlines and achieving high-quality results in a dynamic environment.

Advantages

Impactful Role : Directly support projects at the forefront of payments innovation, e-commerce, and strategic partnerships within one of Canada's top banks.

Growth Potential : Opportunity to work with a globally recognized financial client, offering a strong platform for professional growth and potential for conversion to a permanent role based on performance and business need.

Supportive Culture : Join an 8-person collaborative team environment where your contributions are highly valued.

Responsibilities

As a crucial member of the 8-person Merchant Delivery team, your primary responsibilities will include :

Requirements Management : Expertly identify, organize, and document complex project requirements from multiple stakeholders across the Merchant Solutions Group.

Project Execution Support : Set targets, define clear objectives, and develop detailed work-back schedules to ensure major merchant customer rollouts and POS device projects are completed on time and within scope.

Stakeholder Advocacy : Act as the Subject Matter Expert (SME) / conduit to advocate for team requirements and priorities throughout the project planning and execution phases.

Process Documentation : Capture, document, and maintain accurate processes and procedures to support various operational and delivery teams within TD Merchant Solutions.

Collaboration : Work cross-functionally with internal teams (e.g., Product, Technology) to ensure all initiatives deliver an exceptional merchant experience.

Qualifications

MUST-HAVE Hard Skills :

1.) Proficient within MS Office - Excel and Project

2.) Strong requirements gathering skills

SOFT SKILLS :

1.) Strong documentation skills

2.) Strong organization skills

3.) Strong time management skills

4.) Strong communication skills (written and verbal)

NICE-TO-HAVE

1.) Vendor management experience, considered an asset

2.) Prior banking or financial institution experience

3.) Experience with "point of sale" projects

Summary

If you are interested in the business analyst role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.