Business analyst Jobs in Lavaltrie, QC

Are you looking to make a real difference for our business members and clients? Are you known for your energy, interpersonal skills, and curiosity about the entrepreneurial world? Join our Business Centre – Business Services team, where exciting opportunities await!

SUPPORT. ADVISE. BUILD LOYALTY.

Understanding the needs of our business members and clients and offering them a UNIQUE and PERSONALIZED experience is at the heart of our mission.You’ll be responsible for handling inbound and / or outbound calls using a call generator to efficiently respond to the immediate needs of our business members and clients. But your role goes far beyond simply addressing an initial request or delivering excellent service—you’ll ensure businesses have the best tools to drive their success. We also take the time to understand the stories, challenges, and projects of our business members and clients. By offering a personalized and value-added experience, we propose solutions and alternatives aligned with their goals and ambitions.

What we offer

Competitive salary and annual bonus

4 weeks of flexible vacation from the first year

Defined benefit pension plan ensuring predictable and stable retirement income

Group insurance plan including telemedicine services

Reimbursement for health, wellness, and remote work equipment expenses

#LI-Remote

What you bring to the table

High school diplomas in a related field

Minimum of three years of relevant experience in customer service experience

Please note that other combinations of qualifications and relevant experience may be considered

Experience in the banking or financial sector

Knowledge of French is required

Some positions require advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and / or clients

Knowledge of or interest in the business sector and business development

Availability to work Monday to Friday between 8 a.m. and 8 p.m., and Saturdays during the day

We don’t just fill a position. We hire a person. That’s the difference.

Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning