Bilingual customer service Jobs in Calgary, AB

This is an opportunity to work with one of the biggest investment firms in the world. If you are looking for an opportunity to work within the field of finance and are highly motivated to work in the investment and wealth management space, then look no further as this is the right opportunity for you.

We are looking for a motivated and goal oriented candidate for our client in Calgary

Job Title: Service Centre Representative

This is a full time and hybrid job opportunity on contract.

Hours of operation: Mon to Fri - rotational shifts between 8 am and 8 pm EST

Salary - ranges between $25/ hourto $33/hour




Advantages
Don't miss out ! These would be your advantages:
- Hybrid work model
- Great working environment
- Growth & advancement opportunities
- Well known and reputable organization

Responsibilities
Transaction Processing: Perform account administration and trade execution for all financial and non-financial transactions across various mutual fund retail account types.

Bilingual Regulatory Review: Review and process complex documents in both official languages (French and English) to ensure strict adherence to industry regulatory obligations.

Issue Resolution: Proactively contact internal and external clients to ensure the timely resolution of "not in good order" (NIGO) transactions.

Shift Adaptability: Work rotating shifts from Monday through Friday between 8:00 AM and 8:00 PM EST to support the operational needs of the Processing team.

Qualifications
Bilingualism English/French - Reading, Writing and Speaking
Post-secondary education or equivalent work experience
You have between 1 - 2 years’ of experience in the financial services industry.
You have a strong interest in the financial industry specifically in investments
Excellent MS Excel skills
Strong computer and keyboard skills


Summary
If this role interests you, please visit www.randstad.ca to apply directly or send your resume directly to gitika.arya@randstad.ca with subject line - "Service Centre Representative"

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Our Client operates across Canada, and globally/internationally in the United States and other countries. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.

Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:

The incumbent of this role is required to review and process documents in both official languages (French and English) to meet the industry regulatory obligations for this client. It is required that they demonstrate advanced communication skills in both languages.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.