Behavioral specialist Jobs in Windsor, ON

For more than a century, Electrozad has been Ontario’s trusted electrical distributor—delivering reliable products, services and solutions for commercial, industrial, and contractor applications.

Sesco (founded 1922) established a strong presence across Central & Eastern Ontario, while Electrozad (founded 1955) became the leading supplier in Southwestern Ontario. From day one, both shared a commitment to quality, reliability and complete electrical & automation solutions.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

Job Summary - Inside Sales

The Inside Sales Representative will be a core member of our Customer Service Sales Team. This position will primarily be responsible for all aspects of our customer’s counter buying experience including sales, support, quotations, and service. This position requires the full understanding and active participation in fulfilling the mission of the organization. It is expected that the employee demonstrates behaviour consistent with our core values and supports our strategic plan.

Job Duties

• Answer and respond to customer’s requests including product, pricing, and delivery inquiries.

• Prepare sales quotations, RMAs and provide detailed information required by the customer that will assist with the sales process.

• Prompt resolution to all customer service related inquiries.

• Assist and support the co-ordination of special events and promotions.

• Assist in identifying sales opportunities within the assigned geographical area.

• Follow up on opportunities/quotes/proposals with customers and actively seek feedback that will lead to a successful outcome.

• Promote and represent Electrozad Supply through the local business community and industry associations when required i.e. OEL, MESH, etc.

• Promote positive relations with customers and vendors.

• Other duties as required by the organization.

Education & Experience

• Post-secondary education from a technical program (Electrical, Mechanical discipline) or equivalent experience.

• Previous sales experience in the electrical industry.

• Knowledge of Electrical, Automation and Instrumentation products.

• Excellent English communication skills (oral and written) with the ability to communicate effectively to key stakeholders.

• Ability to handle difficult situations with diplomacy and respect.

• Ability to set and attain goals clearly and effectively.

• Detail oriented with superior organizational skills.

• Ability to maintain confidentiality of proprietary and sensitive business information.

• Self-motivated with the ability to manage multiple priorities and meet deadlines.

• Strong computer skills, including ability to work with Microsoft Outlook, Word & Excel.

Working Conditions

• Operation of desktop computer and peripherals.

• Interaction with customers/clients, and the public at large.

• High levels of stress and pressure.

More information on Electrozad:

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.