Behavioral health case manager Jobs in Gatineau, QC

Overview :

We are seeking a fully bilingual (English / French) Case Manager for hybrid roles based in Ottawa and Montreal (starting in the new year). This position offers excellent benefits, competitive compensation ($70-75K base salary, 6% bonus, 3% RRSP), and an opportunity to work in a dynamic, client-focused environment.

Key Responsibilities :

• Claims Management :
• Review submitted claims and supporting documents within two weeks of receipt.
• Assess policy alignment and make approval or denial decisions based on available information (80%).
• Manage approved cases for up to six months, ensuring progress toward a return to work.
• Decision-Making :
• Evaluate incomplete data confidently to make firm, timely decisions.
• Communicate decisions clearly and empathetically, especially in cases of denial.
• Client Interaction :
• Conduct monthly check-ins with clients on approved cases to track recovery progress.
• Handle difficult conversations with resilience and professionalism.
• Collaboration :
• Work closely with Disability Claims Managers and other team members.

Required Skills & Qualifications :

Training & Support :

Benefits & Work Environment :