Behavioral health case manager Jobs in East York, ON

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

Reporting to the Sr. Manager, Technology, the eDiscovery Case Manager will play a pivotal role in managing the end-to-end electronic discovery process for legal matters, investigations, and compliance initiatives. This individual will act as a critical liaison between legal teams, IT professionals, and external vendors, ensuring that Electronically Stored Information (ESI) is identified, collected, processed, reviewed, and produced in a defensible, efficient, and cost-effective manner. The successful candidate will demonstrate technical expertise, strong project management skills, and the ability to provide strategic advice to legal teams on eDiscovery best practices.

This role requires a proactive, detail-oriented professional who thrives in a collaborative environment and is comfortable working under tight deadlines. The eDiscovery Case Manager will work closely with other members of the Osler Works - Disputes (OWD) team, including the Head of OWD, Review Managers, Lawyers, Litigation Support Specialists, and other Case Managers, to deliver exceptional results.

This job posting is for an existing vacancy.

Major Responsibilities

eDiscovery Project Management

• Coordinate the entire eDiscovery lifecycle, including identification, preservation, collection, processing, review, analysis, and production of ESI
• Act as a bridge between legal teams, IT, and external vendors, ensuring seamless communication and collaboration throughout the eDiscovery process
• Develop and manage project timelines, budgets, and workflows to ensure that all deliverables are completed on time and within scope
• Work closely with Review Managers to ensure document review deadlines and targets are met
• Monitor and enforce adherence to eDiscovery best practices, defensible methodologies, and applicable legal and regulatory requirements
• Provide regular updates and reports to legal teams and clients regarding project status, risks, and key milestones

Technical Expertise and Support

• Handle technical aspects of eDiscovery, including data collection, applying search queries (e.g., Boolean searches), preparing document productions, and managing databases such as Relativity
• Work closely with Litigation Support Specialists to process, ingest, and produce documents and ESI from Relativity and other Review platforms
• Assist with the implementation of defensible data collection methods, both by advising on best practices and by conducting on-site collections when necessary
• Troubleshoot technical issues related to eDiscovery tools and processes, leveraging advanced troubleshooting skills and technical knowledge
• Create and maintain detailed documentation of workflows, processes, and project-specific protocols

Collaboration and Teamwork

• Work closely with other members of the OWD team
• Collaborate with legal teams and firm clients to understand case-specific requirements and provide tailored eDiscovery solutions
• Assist with custodian interviews to determine the universe of relevant documents and data sources
• Provide advice and direction to legal staff and lawyers on eDiscovery matters, including technical workflows, defensible methodologies, and cost-effective strategies

Document Review and Analysis

• Support document review and coding efforts, ensuring accuracy and consistency across the review team
• Generate reports and analytics for legal teams to assist with case strategy and decision-making
• Assist in quality control (QC) processes to ensure the integrity and accuracy of document productions

Flexibility and Availability

• Working requirement of one day in-office (minimum) and 4 days remote
• Maintain flexibility in work hours to accommodate urgent deadlines, including availability for onsite requirements and weeknight/weekend overtime as required

Position Requirements

Education and Experience

Community College diploma in Information Technology or equivalent with at least three years of experience working as an eDiscovery Analyst, Case Manager, or in a similar role. An equivalent combination of education, training and experience will also be considered.

Knowledge and Skills

• Proficiency in managing eDiscovery platforms, particularly Relativity, and other document review tools
• Advanced knowledge of Microsoft Office Suite, including Excel (e.g., pivot tables, advanced formulas, macros)
• Experience with programming or scripting languages (e.g., SQL, Python) is an asset
• Strong troubleshooting skills, with the ability to diagnose and resolve technical issues independently
• Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively under tight deadlines
• Detail-oriented mindset, ensuring accuracy and consistency across all aspects of eDiscovery projects
• Strong problem-solving and critical thinking skills, with the ability to anticipate and mitigate risks
• Excellent verbal and written communication skills, with the ability to interact professionally with clients, lawyers, paraprofessionals, and external vendors
• Strong interpersonal skills, with a team-oriented approach to collaboration
• Ability to explain complex technical concepts to non-technical stakeholders in a clear and concise manner
• Ability to work under stressful conditions while maintaining a high level of professionalism and composure
• Strong understanding of eDiscovery best practices, legal and regulatory requirements, and industry standards
• Commitment to continuous learning and staying up-to-date on emerging eDiscovery technologies and trends

Compensation:

The range of expected compensation for this position is $120,000-$140,000 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.

Why Join Osler Works - Disputes (OWD)?

At Osler Works - Disputes, we are committed to delivering innovative, cost-effective solutions to our clients. As an eDiscovery Case Manager, you will have the opportunity to work on high-profile legal matters, collaborate with a dynamic team of professionals, and leverage cutting-edge technology to drive results. We value creativity, initiative, and a commitment to excellence, and we are dedicated to supporting the professional growth and development of our team members.

This role offers a unique opportunity to contribute to the success of Osler Works - Disputes while advancing your career in the rapidly evolving field of eDiscovery. If you are a detail-oriented, technically skilled professional with a passion for problem-solving, we encourage you to apply.

We are currently working in a hybrid work arrangement, which includes the requirement to work a minimum of one-day onsite per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.

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