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Customer Experience Associate - Future Opportunities, Mississauga and Brampton

Customer Experience Associate - Future Opportunities, Mississauga and Brampton

The Toronto-Dominion Bank (Canada)Brampton, Ontario
Part-time
Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.Complete a b...Show moreLast updated: 30+ days ago
Personal Banking Associate Trainee - Future Opportunities

Personal Banking Associate Trainee - Future Opportunities

TD60 Peel Centre Drive, Unit 103, Brampton, Ontario
Full-time
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking ...Show moreLast updated: 30+ days ago
Business Process Analyst - Senior

Business Process Analyst - Senior

BMO Financial GroupEtobicoke, ON
Temporary
BMO is an organization driven by a shared Purpose : Boldly Grow the Good in business and life.It calls on members of its team, to create lasting, positive change for its customers, its communities, ...Show moreLast updated: 30+ days ago
Fraud Detection Analyst, Tangerine Fraud Operations (18-months contract)

Fraud Detection Analyst, Tangerine Fraud Operations (18-months contract)

ScotiabankBrampton, ON, CA
Temporary
Tangerine is Canada’s leading direct bank.We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work eac...Show moreLast updated: 30+ days ago
  • Promoted
Counter / Inside Sales representative

Counter / Inside Sales representative

NedcoWoodbridge, ON, Canada
Full-time
For 100 years, Nedco has been a cornerstone in the electrical industry.With branches across Canada, Nedco, a division of Rexel Canada Electrical Inc. The Counter / Inside Sales Repres...Show moreLast updated: 30+ days ago
Financial Planner

Financial Planner

Bank of MontrealBrampton, Ontario, Canada
Full-time +1
Retail Banking Sales & Service.Join BMO imagine the possibilities.Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning p...Show moreLast updated: 30+ days ago
Technical Training Instructor (Remote / Canada Wide)

Technical Training Instructor (Remote / Canada Wide)

Toromont CatBrampton, ON, CA
Remote
Full-time
The Technical Training Instructor is responsible for the delivery of instructor led training classes for both internal and external customers related to the Caterpillar product line.The instructor ...Show moreLast updated: 11 days ago
  • Promoted
Get Paid to Play Games Online – Earn Real Money While Having Fun!

Get Paid to Play Games Online – Earn Real Money While Having Fun!

Free Cash by AlmediaColeraine, Canada
Full-time
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show moreLast updated: 2 days ago
Customer Service Representative

Customer Service Representative

BMOBrampton, Ontario, Canada
Part-time
Retail Banking Sales & Service.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions that are in the b...Show moreLast updated: 30+ days ago
Member Service Representative (Part-Time 21-25hrs)

Member Service Representative (Part-Time 21-25hrs)

DUCA Financial Services Credit UnionBrampton, Ontario, Canada
Part-time
Were a vibrant exciting credit union that lives its profits with a purpose philosophy in every financial transaction product interest rate and community initiative we offer.Founded in 1954 DUCA has...Show moreLast updated: 2 days ago
Customer Experience Associate Brampton Main Branch (18.75 hoursweek)

Customer Experience Associate Brampton Main Branch (18.75 hoursweek)

Scotiabank Global SiteBrampton, Ontario, Canada
Full-time
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.As a Customer Experience Associate you are the face character and heart of our branches.Scotiaban...Show moreLast updated: 30+ days ago
Bilingual Senior Financial Analyst

Bilingual Senior Financial Analyst

RoofmartBrampton, Ontario, Canada
Full-time
Fantastic Opportunity to Be Part of a Great Team!.Roofmart Canadas National distributor for Exterior Building Supply for Roofing Siding Metal and Building Envelope. With over 50 Roofmart locations a...Show moreLast updated: 30+ days ago
Loan Consultant

Loan Consultant

Fairstone BankMatheson, Ontario, Mississauga
Full-time
Fairstone Financial is a leading Canadian provider of responsible lending solutions.We offer personal loans and retail financing at the point of sale, helping individuals and businesses meet their ...Show moreLast updated: 4 days ago
  • Promoted
Warehouse Labourer

Warehouse Labourer

Nationwide Auto GlassWoodbridge, ON, Canada
Full-time
Warehouse Labourer Who we are? PH Vitres d´Autos has left its mark in the sale, distribution and installation of automotive glass for over 50 years! PH Vitres d´Autos has four divisions...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Financial Planner

Financial Planner

BMO FinancialBrampton, Ontario (ON), CA
Part-time
Retail Banking Sales & Service.Join BMO - imagine the possibilities.Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning poss...Show moreLast updated: less than 1 hour ago
accounting assistant

accounting assistant

Pizza HutWoodbridge, ON, CA
Permanent
Secondary (high) school graduation certificate.Assess fixed assets and depreciation.Perform financial calculations, such as costing and budgeting. Store, update and retrieve financial data.Perform c...Show moreLast updated: 30+ days ago
Account Manager, Small Business (ATHN 158)

Account Manager, Small Business (ATHN 158)

TD BankBrampton, Ontario, Canada
Full-time
Personal & Commercial Banking.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of th...Show moreLast updated: 30+ days ago
  • Promoted
Member Service Representative (Part-Time - 21-25hrs)

Member Service Representative (Part-Time - 21-25hrs)

DUCA Financial Services Credit Union Ltd.Brampton, ON, Canada
Part-time
We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer.F...Show moreLast updated: 4 days ago
People also ask
Customer Experience Associate - Future Opportunities, Mississauga and Brampton

Customer Experience Associate - Future Opportunities, Mississauga and Brampton

The Toronto-Dominion Bank (Canada)Brampton, Ontario
30+ days ago
Job type
  • Part-time
Job description

Description

KEY ACCOUNTABILITIES

CUSTOMER

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and / or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and / or services for customers

SHAREHOLDER

  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct
  • EMPLOYEE / TEAM

  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area / function and the bank, both internally and / or externally
  • BREADTH & DEPTH

  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange / clarify product / process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager
  • EXPERIENCE & EDUCATION

  • High School diploma and / or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred
  • LANGUAGES PREFERED

  • ​Spanish
  • Italian
  • Polish / Ukrainian
  • Man / Can
  • Vietnamese
  • Who We Are :

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

    TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

    Additional Information :

    We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

    Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

    Colleague Development

    If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

    Interview Process

    We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

    We look forward to hearing from you!

    Language Requirement (Quebec only) :

    Sans Objet