Background investigator Jobs in Montreal, QC

Join to apply for the Bilingual Support Center Agent / Investigator role at Equifax

Synopsis du rôle

Ce poste est responsable d'avoir une expertise dans une variété de processus de travail et d'activités développées grâce à une combinaison de formation liée à l'emploi et d'une expérience de travail considérable. L’agent senior travaillera de manière autonome dans le cadre des procédures et pratiques établies dans un environnement de centre d'appels. Les agents peuvent parfois agir en tant que leader, en aidant dans le travail des autres et en répondant aux questions en tant que PME lorsqu'ils sont disponibles.

Synopsis of the role

This position is responsible for having a developed expertise in a variety of work processes and activities developed through a combination of job-related training and considerable on-the-job experience. This senior agent will work autonomously within established procedures and practices in a call center environment. Agents may at times act as a lead, assisting with the work of others and addressing questions as an SME when available.

What you’ll do

• Perform various fulfillment activities including but not limited to outbound / inbound phone calls, keying tasks, auditing received documents, etc.
• Excellent analytical skills, problem solving and decision making abilities
• Demonstrate an ability to prioritize tasks appropriately based on experience / knowledge of customers and their typical urgency on requests
• Strong emphasis on collaboration and team building
• Experienced with Google Chrome, Gmail, Google Drives and Google apps
• Ability to interact in written and oral form with supervisors / management, peers and customers
• Ability to work autonomously, but follows instructions and guidance well. Self-motivated
• High level of organization and multitasking abilities, able to handle a high volume of work and work under deadlines
• Use experience to identify improved ways for workgroups to meet customer’s needs, providing insights and recommendations to supervisors and management

What Experience You Need

What Could Set You Apart

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Customer Service

#J-18808-Ljbffr