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J ob Title : Customer Support Representative Location and address : Vermilion, Alberta
Job Summary :
We are looking for a Customer Support Representative to assist with routine customer service tasks in the order management process. This role will help with order intake, confirmation, processing, and fulfillment, ensuring a smooth and positive experience for our customers.
Key Responsibilities :
Support order management activities such as order entry, confirmation, and tracking.
Update internal teams on order status and raise issues when needed.
Prepare and maintain order-related documents as per company procedures.
Assist in resolving simple administrative or clerical issues related to orders.
Check customer orders for credit, contract terms, pricing, stock, and delivery availability.
Follow standard processes for order status, invoices, and contract balances.
Handle routine customer inquiries and escalate more complex issues to the appropriate team.
Perform other duties as assigned.
Qualifications :
High school diploma (or equivalent).
years of relevant work experience.
Preferred Qualifications :
Experience in customer service or order management.