Parkland Chrysler is currently looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.
Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as a Service Advisor.
What's in for you?
Competitive compensation package
Health and Dental Benefits
Life Insurance
Employee Vehicle Purchase Plan
Employee and Family Assistance Program
Your Key Responsibilities
Estimating the cost and time needed for a wide range of repairs.
Welcoming customers and discussing their needs
Answering customer inquiries, either in person or on the phone
Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
Prepare repair orders by detailing the vehicle’s problems or symptoms.
Connecting customers to the right auto technician
Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
Maintaining automotive records by keeping track of problems and corrective actions
Qualifications :
Minimum of 3 year dealership experience in an automotive Service Advisor role required
CDK experience is an asset .
Automotive knowledge
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Demonstrated communication and interpersonal skills
Must be able to remain calm when customers and / or situations are not
Organization and follow-up skills
Experience and desire to work with technology
Valid Alberta driver's license and clean driving record