Assistant office manager Jobs in Winnipeg, MB
Last updated: 2 days ago
- Promoted
Assistant Front Office Manager
AccorHotelWinnipeg, Manitoba, Canada Show moreLast updated: 30+ days ago
office assistant
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AccorHotelWinnipeg, Manitoba, Canada30+ days ago
Job descriptionTwo years proven supervisory experience in Front Office. Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participatory team environment. Highly organized career and result oriented with the ability to be flexible with work hours days off assignments and additional duties. Must be able to work well under pressure for all shifts in a fast paced and constantly changing environment. Impeccable professional presentation. Strong working knowledge of Microsoft Windows operating system and Microsoft Excel and Word applications. Previous use of Opera and Silverware a strong asset. Must have excellent written and verbal communication interpersonal and leadership skills. Hospitality Administration program diploma or degree from a recognized institute an asset.
The Assistant Front Office Manager is a service professional who coordinates all aspects of the Front Office (Bell Desk Telephones Front Desk) to ensure a smooth operation and the highest levels of guest and employee satisfaction.
What you will be doing :
- Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions
- Guides and manages the overall Front Office operations during the assigned shift and will assist the Front Office colleagues during busy periods including coverage of breaks
- Maximizes occupancy and average rate through participation in the budget outlook and yield management.
- Reviews arrival reports and VIPs to ensure that all procedures are followed.
- Oversees the requirements of group business including review of room status and blocking of rooms convention agendas and special requirements.
- Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements.
- Acts as a member of the Primary Emergency Response Team and follows emergency procedures general crisis situation procedures correctly to ensure the overall safety and security in the hotel.
Qualifications :
Remote Work : Employment Type :
Fulltime