Assistant administrator Jobs in Waterloo, ON

ABOUT OUR COMPANY

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.

Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.

We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: .

About the Position:

Building Administrators are the first point of contact for leading the organization. This role is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Hazelview is the preferred landlord of choice.

Key Responsibilities:

Customer Service:

• Ensure that a superior level of co-operation, service and support is provided to residents
• Promptly respond to resident issues and service requests
• Be available to residents for general inquiries about living in their suite, building and community

Administration:

• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
• Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
• Generate POS
• Order supplies

Operations:

• Responsible for the day-to-day operations of the building (general maintenance and cleaning) Including:
• Receiving and scheduling service requests
• Responsible for “move-in, move-out” procedures
• Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights
• Pro-actively inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required
• Ensure apartment complex is maintained and cleaned in accordance with company standards
• Monitor performance of external contractors to ensure quality workmanship and customer service
• Ability to represent company at Landlord Tenant Board hearings
• All other duties within the scope of the job, as requested by management.

Job Requirements:

Education and Experience:

• Completion of High School or general education degree (GED)
• 2+ years of related experience in a customer service or related role
• Flexibility to work on-call on a rotating schedule (evenings & weekends)
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
• Exposure to the multi-residential or other related industry asset class would be an asset
• WHMIS certification would be an asset
• Experience with Fire Life Safety & Building Inspections would be an asset
• Knowledge of current laws, legislation and rights concerning residents would be an asset
• Building/Property Maintenance experience would be an asset

Compensation:

This posting is to backfill an existing position within the team.

The expected annualized base salary range for this position is $40,000 - $50,000. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, and relevant education or training.

Base salary is only one component of Hazelview’s competitive total rewards package. Other offerings also include quarterly bonuses, comprehensive health and dental benefits, employee recognition program, continuous development opportunities, and a variety of paid time off plans (e.g. vacation, wellness, and volunteering days).