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Director, Amazon Connect
TELUS DigitalToronto C6A, ON, CanadaBusiness Intelligence Engineer, Amazon Transportation
AmazonToronto, ON, CADirector, Amazon Connect
WillowTreeToronto, ON, CAAmazon Account Manager
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J&M GroupToronto, ON, CAAmazon Account Manager
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Compunnel, Inc.Mississauga, Peel Region, CA- Promoted
Senior Amazon Quicksigth Consultant
Jay Analytix INC.Toronto, CanadaSenior Amazon Brand Manager
Trades Workforce SolutionsToronto, ON, CAAmazon Account Manager, Canada
WELLA COMPANYToronto, ON, CAAmazon Account Manager, Canada
Wella Operations US LLCToronto, ON, CAWarehouse Associate
Randstad CanadaMississauga, Ontario, CAAmazon Marketplace Specialist
FittesToronto, ON, CAAmazon Warehouse Associate - Full-Time and Part-Time Positions Available
Mashreq BankToronto, ON, CASenior Data Engineer
Goldenpick TechnologiesToronto, Ontario, Canadadiversity manager
Fitness AvenueToronto, ON, CAAmazon Account Manager, Canada
Wella ProfessionalsToronto, Ontario, Canada- Haliburton, ON (from $ 33,881 to $ 42,120 year)
- Fort Saskatchewan, AB (from $ 33,150 to $ 41,360 year)
- Edmonton, AB (from $ 36,855 to $ 40,443 year)
- Winnipeg, MB (from $ 34,405 to $ 40,341 year)
- High Level, AB (from $ 34,418 to $ 40,073 year)
- Sherwood Park, AB (from $ 36,173 to $ 40,034 year)
- St. John's, NL (from $ 31,688 to $ 39,975 year)
- North York, ON (from $ 32,565 to $ 39,975 year)
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Director, Amazon Connect
TELUS DigitalToronto C6A, ON, Canada- Full-time
- Remote
Director, Amazon Connect – Join to apply for this role at TELUS Digital .
Who We Are
Welcome to TELUS Digital – an award‑winning digital product consultancy and the digital division of TELUS. We design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.
Location
Our Amazon Connect Practice Leader will be part of our business. Hybrid capacity available in one of the following offices : Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA. Remote work within the US also available.
The Opportunity
We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice with deep expertise in the Amazon Connect platform. This director‑level role will drive growth of our Amazon Connect consulting and implementation services, establishing thought leadership in contact center transformation while delivering exceptional client outcomes.
The Strategic Priorities Of This Role Will Be To
- Build and scale a high‑performing CCaaS practice focused on Amazon Connect, achieving revenue targets and margin goals.
- Establish thought leadership and market differentiation in Amazon Connect‑powered contact center transformation and AI‑enabled customer experience.
- Develop strategic partnerships with AWS and complementary technology vendors to expand market reach and solution capabilities.
- Drive innovation in CCaaS implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes.
Responsibilities
Building our Company
Focusing on Customers
Leading our Market
Developing our People
Competencies
Experience & Expertise
Skills & Competencies
Certifications & Education
Travel
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.
What We’ll Offer
Annual Performance Bonus
This position is eligible for an annual performance bonus based on personal, division / business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.
Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.
Annual Base Salary Range (Performance Bonus Eligible)
$132,000 – $165,000 CAD
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