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Reporting to the Director of Surveillance and Gaming Compliance, the Monitor Room Operator will play a major role in supporting the Surveillance Department. The Monitor Room Operator be responsible for monitoring the integrity of gaming in accordance with AGLC regulations and ensuring all gaming business is conducted honestly, openly and is held to its highest level of standards and safety.
Core Competencies
Customer Service
Accountability
Integrity
Collaboration
Job Duties
Visually monitor all gaming standards within the casino and ensuring that all fraudulent activity is reported and investigated.
First point of contact during emergency situations.
Will work closely with various departments in ensuring that the casino operation is running smoothly.
Report any illegal / suspicious activity to appropriate area
Requirements
Must be able to pass a criminal background check (licensing requirement)
Excellent verbal and written English; report writing skills are essential
Maintain a high level of integrity and be able to hold an AGLC license
Excellent communication skills
Possess average to above average computer skills
Casino and table games protection experience an asset
Has good to excellent mathematical skill
Work Conditions
Sitting for long periods of time
Must be available to work variable hours including evenings, nights, weekends and holidays
Must be able to work in a fast-paced working environment