Req #

445 Tuesday, November 26, 2024

Position : Customer Service Representative

Location : Delta, British Columbia

Workplace Flexibility : We require a presence of 2 days / week at the office

Status : Full-time, Permanent

Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Group! At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surroundings describe you as a team player, here’s your chance to join our team as a Customer Service Representative !

We are looking for a Customer Service Representative based out of Delta, British Columbia, with a possibility to work from home as per our Flexibility / Remote Work Policy. In this position, you will have the opportunity to be part of a professional, fun, innovative, and determined team permanently.

As a Customer Service Representative, you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team to achieve the highest level of customer service. You will initiate collaboration between shipping, receiving, accounting and the procurement / logistics department.

This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation and enthusiasm will be an asset when you join our team as a Customer Service Representative.

About your future team

When you join Quadra, you'll be part of a 47+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and addition, Quadra is proud to be recognized as one of the Best Managed Companies and certified as a Great Place to Work overall.

What would be your main responsibilities as Customer Service Representative?

• Communicate with customers via phone and email.
• Processing and validating customer orders in Quadra’s ERP system and following up needs and requests through Salesforce.
• Monitoring orders through the sales cycle to ensure on time delivery to customers.
• Proactively communicate any service issues or delays to customers, offering solutions and suggestions.
• Ensuring that customer requests and issues are handled satisfactorily and in accordance with the companies’ guidelines.
• Assisting customers with requests and inquiries; documentation, pricing, samples. Etc.
• Working collaboratively with your assigned Accounts Managers to connect to customers’ needs and issues within the Chemical Manufacturing space.
• Ensuring customer details and requirements are maintained and communicated internally.
• Working in synergy with other departments to ensure full customer focus.
• Following best practices, procedures, and customer excellence standards.

Here’s the requirements needed to have success in this role :

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented,  Great Place to Work  certified organization. In addition to being Great Place to Work certified, Quadra has been recognized as one of the  Best Managed Companies  for over 20 years! You will work with dynamic colleagues who are eager to share their knowledge with you.

The benefits of choosing this position at Quadra?

British-Columbia Applicants :  The annual base pay range for this position is reasonably expected to be $42,600 to $63,800. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.

LI-Hybrid

Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.

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