Admissions advisor Jobs in London, ON

JOB DESCRIPTION

About the role

We're looking for a Quality Advisor , to join our growing National team!

As a Quality Advisor in our Quality Centre of Excellence in Operational Performance, your work will have a big impact on the achievement of our company goals and strategic priorities. You will support the Personal Lines and Commercial Lines distribution teams across Canada to achieve their objectives of service outperformance and enhanced broker experience, by providing constructive feedback / coaching through observations (telephone and transactional). You will provide solutions and recommendations to develop underwriters’ skills and identify areas for continuous improvement and training. This position requires a minimum of 2 days in the Intact office located in Ontario ( University Ave, Mississauga, Ajax, London or Ottawa) or Alberta (Calgary or Edmonton).

What you'll do here :

Conduct telephone and transactional observations to facilitate the integration of new hires and role changes

Identify trends and areas of opportunity to develop underwriters’ skills on a continuous basis, providing recommendations and proposed actions to achieve desired performance

Provide constructive feedback to help build team and individual development and coaching plan(s)

Collaborate with other business units by sharing trends observed and contribute to the development of training and continuous improvement of standards

Participate as a subject matter expert (SME) in support of new processes, workarounds and systems development

Collaborate with distribution teams to ensure effective implementation of new processes and tools

Rely on your understanding of business processes and applicable systems, as well as industry knowledge

Maintain up-to-date technical and underwriting expertise through call handling and production (transactional) support, as required

What you bring to the table :

Minimum 5 years Personal Lines or Commercial Lines underwriting experience

Coaching and skills development experience

Be an ambassador of change

Service oriented with a continuous improvement mindset

Excellent written and verbal communication skills

Strong organization and planning skills; ability to manage multiple priorities

Work effectively and cooperatively with others; able to build rapport and establish trust

Positive attitude, team spirit and willingness to learn

Strong level experience with Microsoft Office software (Excel, PowerPoint) and other tools (SharePoint)

Chartered Insurance Professional designation is a strong asset

Bilingual (French and English) is an asset.

No Canadian work experience required however must be eligible to work in Canada.

This position closes on Sunday March 16th 11 : 59pm est.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.