Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Job Summary
Gould Furniture & Appliance is seeking a highly organized and detail-oriented Administrative Assistant to join our team. In this role, you will provide administrative and operational support to the General Manager while helping ensure the smooth day-to-day operation of our retail store.
The ideal candidate is customer-focused, proactive, and able to manage multiple responsibilities in a fast-paced retail environment. You take pride in accuracy, enjoy problem-solving, and thrive when helping a team stay organized and efficient. Your contributions will play a key role in delivering an exceptional experience for our customers while supporting inventory, accounting, and office functions.
Why Join Our Team?
- Flexible scheduling
- Comprehensive benefits package
- RRSP matching program
- Positive and supportive work environment
- Opportunity to work with a respected local retailer
- Employee discounts on furniture and appliances
Key Responsibilities
Customer Service & Warranty Support
- Respond to customer inquiries in a professional and timely manner
- Assist customers with order updates, product information, and service requests
- Coordinate warranty claims and service resolutions with customers, vendors, and manufacturers
- Help ensure a positive customer experience from purchase through delivery and service
Inventory Control & Administration
- Receive and process inventory accurately and promptly
- Investigate and resolve inventory discrepancies
- Update inventory records and maintain product information on the company website
- Assist with inventory audits, cycle counts, and inventory control procedures
- Prepare and maintain inventory-related documentation
Accounts Receivable
- Prepare customer invoices and statements
- Process payments and maintain customer account records
- Support the General Manager with collections activities and follow-up communications
- Reconcile customer account information as required
Accounts Payable
- Assist with invoice processing and payment documentation
- Maintain accurate vendor records and filing systems
- Support month-end accounting procedures
Cash Reconciliation & Reporting
- Assist with daily cash balancing and reconciliation
- Prepare deposits and maintain accurate records
- Support financial reporting and administrative recordkeeping
General Office Administration
- Answer and direct incoming telephone calls
- Maintain organized filing systems and office records
- Prepare correspondence, reports, and other administrative documents
- Support various projects and administrative tasks as assigned
- Provide general support to the management team and retail staff
Qualifications
- Previous administrative, office, retail, or customer service experience preferred
- Strong attention to detail and commitment to accuracy
- Excellent organizational and time management skills
- Outstanding written and verbal communication abilities
- Ability to prioritize tasks and manage multiple responsibilities effectively
- Self-motivated, dependable, and able to work independently
- Strong computer proficiency, including Microsoft Office applications and email systems
- Experience with accounting software, inventory management systems, or retail point-of-sale systems is considered an asset
What We're Looking For
We're looking for someone who is positive, dependable, and enjoys being the organizational backbone of a busy retail operation. If you enjoy helping customers, supporting a team, and keeping things running smoothly behind the scenes, we'd love to hear from you.
