Company : CGIC

Department : Claims

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : Bilingualism in English and French is required.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Claims Representative I you will investigate, negotiate and settle service claims including automobile, property and rudimentary commercial automobile claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.

How you will create impact :

Interpreting and applying coverages, participating in major event responses and negotiating and settling service claims with a focus on behaviour based outcomes.

Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.

Investigating and identifying opportunities for salvage and subrogation recoveries using approved guidelines and procedures.

Supporting the organization by sharing claims handling knowledge and feedback to key business partners on process efficiencies to enhance the client experience.

Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed :

You influence change and are committed to continuous improvement, in order to exceed client expectations.

You leverage critical thinking skills to identify problems and proactively propose solutions.

Your strong communication skills allow you to clearly convey messages.

You’re an effective team player who shares knowledge to support your peers.

To join our team :

You have one year of experience in insurance or in a related field.

You have a post-secondary education in insurance or a related discipline.

You have the Provincial Adjuster Licence (Claim Adjuster and Personal Lines Autorité des Marchés Financiers) and working towards the Chartered Insurance Professional (CIP) designation and Commercial Licence is an asset. Consideration is given for students requiring internship hours for the attestation of Collegial Studies (AEC) in Damage Insurance.

You have experience working in a contact centre including in-depth knowledge of client service principles.

You have basic knowledge of insurance and insurance claims, policy wordings, the vehicle repair process, provincial legislations and regulations.

Proficiency in French is essential to the main duties in this role, including servicing and communicating primarily with majority francophone clients, groups, teams. The essential non-English duties are not assignable to adjacent or other team members.

What you need to know :

This role operates in a contact centre environment where a high level of audio and visual concentration is required for periods of time.

This role involves direct contact with clients and / or service providers in their environment.

You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.

Paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.