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Varsity Tutors, a Nerdy company, is looking for Customer Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast-growing team and help people get the educational help they need!

Customer Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a remote position focused on retaining existing customers during high-level escalations. Customer Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.

Why Nerdy?

• Innovative Technology : Be a part of a leading US private tutoring company changing the game in education with innovative, tech-driven learning solutions.
• Career Growth Opportunities : This is a fully remote, full-time position that offers on-the-job training and future opportunities into training, management, and other parts of the business based on individual performance. Excel in your role and watch your career and earnings soar!
• Uncapped Earning Potential : Enjoy competitive base compensation with generous commission structures that reward your success.
• Lucrative Bonuses : Achieve and surpass your retention / renewal targets to unlock exciting performance bonuses and incentives.
• Make a Difference : Help students achieve their learning goals and make a real impact on their educational journey.

Location : Fully Remote - Based in the USA

About Nerdy :

Nerdy (NYSE : NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study.

Qualifications :

Responsibilities :

Varsity Tutors Leadership Principles

Relentless Focus on Customers

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)

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Do you have experience working in a call center environment, specifically handling escalations or dealing with customer retention?

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This is a full-time position that requires at least 1 evening and 1 weekend shift every week. Are you able to dedicate to that type of schedule?

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