Account analyst Jobs in Milton, ON

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Base pay range

CA$60,000.00 / yr - CA$65,000.00 / yr

We are looking for a dedicated Account Coordinator for a leader in the manufacturing of customized commercial refrigeration products and solutions. The company caters to ice cream vendors, frozen novelty merchandisers, frozen and refrigerated food merchandisers and are business partners with major corporations in the food industry.

The team of focused and friendly professionals are always happy to serve customers and has been doing so for over 30 years.

The Opportunity

In this role, the Account Coordinator will help drive sales and interface with multiple departments, representing customer and sales force interests, including product satisfaction and general requirements. Working within a dynamic, friendly and supportive environment, you will provide exceptional customer service support to our customers as well as internally within the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

The ideal candidate enjoys talking to people and proactively solving issues. You will work in tandem with a Business Development Manager to deliver industry-leading customer service.

Please note this is an onsite position.

Responsibilities

• Build positive relationships with customers in collaboration with Business Development Managers to ensure optimal knowledge of products, prices, availability, product uses, and credit terms.
• Serve customers and manage customer expectations in the most efficient and courteous manner via phone and email.
• Gain a strong understanding of the business to support and respond to customer inquiries (product, pricing and availability) and provide accurate and timely information.
• Solve customer problems and find the best possible solutions by working with internal departments.
• Perform data entry in various platforms including : maintaining customer purchase orders, handling credit card sales transactions, credit collections and generating reports.
• Arrange and direct delivery and installation of products / equipment as per customer requirements. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
• Provide management with feedback on products & services for any improvement / design modifications or general customer requirements for future product release that would lead to increased customer satisfaction.
• Occasionally travel to trade shows and customer locations (up to 20% of work time)

Compensation

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Sales and Administrative

Industries

Food and Beverage Services and Manufacturing

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