911 dispatcher Jobs in Saint-Constant, QC

Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.

Purpose of Position :

The Dispatcher plays a vital role at the heart of daily operations, acting as the central link between drivers, customers, and internal teams. This role is responsible for coordinating, monitoring, and optimizing the movement of goods , ensuring on-time performance, compliance with procedures, and seamless communication across all channels.

A successful dispatcher is a strong communicator, strategic thinker, and calm problem-solver —able to adapt quickly to changing conditions, prioritize tasks, and make real-time decisions that keep operations running smoothly.

Key Accountabilities :

• Route Planning & Optimization : Assign and adjust routes to maximize efficiency, reduce delays, and ensure timely deliveries and pickups.
• Driver Support & Coordination : Serve as the first point of contact for drivers, providing directions, instructions, and support throughout the day.
• Load Management : Schedule and track freight and package volumes, balancing driver capacity with service expectations.
• Issue Resolution : Respond promptly to unexpected events (traffic, mechanical issues, missed deliveries), finding solutions while maintaining service quality.
• System & Compliance Monitoring : Use dispatching and logistics systems (e.g., TMS, GPS tracking) to log activity, monitor performance, and ensure compliance with safety and company protocols.
• Customer Communication : Coordinate with customer service and clients to relay status updates, resolve concerns, and maintain positive relationships.
• Documentation & Reporting : Maintain accurate records of dispatch activity, incidents, driver logs, and daily reports.

Other Duties

Qualifications :

Required Skills :

Supervision : This position reports directly to the Operations Manager. Work is reviewed periodically by the supervisor or department leader to ensure progress and alignment with organizational goals. This role does not have supervisory responsibilities and does not include authority over other team members.

Working Conditions :

This position is based in a professional office setting and involves regular use of standard office equipment. Occasionally, minimal travel to other Challenger locations may be required.

Consolidated Fastfrate is compliant with all laws in providing accommodation to persons with disabilities and provides an accessible environment. We will accommodate persons with disabilities during the recruitment and assessment processes and persons with disabilities will be accommodated on hiring and during employment. Should you require accommodation, please do not hesitate to request it.

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