911 dispatcher Jobs in Clarence-Rockland, ON

Last updated: 2 days ago

Systems Analyst

Cleo ConsultingON, Canada

Full-time

Quick Apply

Assignment : RQ08599 - Systems Analyst - Senior Job Title : Systems Analyst Requisition (SS) : RQ08599 <...Show moreLast updated: 4 days ago

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Assistant / Associate / Full Professor - Maternal-Fetal Medicine - Sinai Health System

InsideHigherEdAll Cities, Ontario

CA$200,000.00 yearly

Full-time

Assistant / Associate / Full Professor - Maternal-Fetal Medicine - Sinai Health System.Dept of Obstetrics&Gynaecology.The Department of Obstetrics and Gynaecology at the University of Toronto’s Temerty...Show moreLast updated: 2 days ago

Social Workers & Registered Nurses

Medavie Blue CrossON, CA

CA$71,195.00–CA$88,998.00 yearly

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as par...Show moreLast updated: 30+ days ago

Hot Seat Coordinator

Agnico EagleOntario-Cochrane-Detour Lake

Reporting to the Mine Supervisor and / or Mine Dispatchers you will be part of the Mine Operations Department.You will be responsible for assisting in leading a team of skilled and dedicated mine ope...Show moreLast updated: 17 days ago

Systems Analyst

Cleo ConsultingON, Canada

4 days ago

Job type

Full-time

Quick Apply

Job description

Assignment : RQ08599 - Systems Analyst - Senior

Job Title : Systems Analyst

Requisition (SS) : RQ08599

Start Date : 2025-04-01

End Date : 2026-03-31

Client : Health Services Cluster

Office Location : 5700 Yonge Street, Toronto

Organization : Health Services Cluster

Ministry : Ministry of Health

Business Days : 250.00

Note : Hybrid - Candidates must work 3 days onsite and 2 days remote

MUST HAVES :

Avaya R10.x. : experience with deployment and patching
Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)
Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking
Familiarity with SQL, linux ,windows 2016 / 19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted / untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN

Description

Note Frequent travel is required

Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites

Avaya Aura and softphone front end

PBX, Analog Trunking

Automatic Call Distribution

Voice Over IP (VOIP)

Data Networks

Session Initiation Protocol

Session Border Controller (SBC)

Servers (Linux, Windows, AD, VM's)

Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards.

Knowledge of Avaya Core / Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)

Knowledgeable in using Avaya ESS clusters / Server Role Configuration (OVA type and Virtual Machine Role - R10)

Skillset using Avaya Communication Manager

Collaborate with architects, analysts, and development team to configure and integrate components and third-party products, tools and solutions with the Avaya technology.

Perform analysis, design, configuration, and implementation support for our platform

Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation.

Extensive experience with issues management. (identification, pre-emption, mitigation, resolution)

Develop required technical and test documentation and Document all results in appropriate repositories.

Assist with development and running of unit tests, end-to-end flow tests, and cross browser testing

Support development coding best practices, standards and frameworks for implementation by junior team members.

Lead solution design and implementation of the monitoring solution for telephony.

Work with new network project to coordinate telephony implementation readiness.

NOTE

The resources will be required to travel to multiple dispatch centres / CACCs across the province to provide operational support and coordinate / remediate telephony related implementation and integration. Expenditures / reimbursements for travel will be in accordance with the Travel, Meal and Hospitality Expenses Directive.

Extension / Amendment Attestation : Extension(s) only allowed using unused days / funds left on contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW.

Assignment Type : This position is currently listed as "Hybrid" as consultants will be required to work partly in the physical workplace and partly remotely. The details of this arrangement will be at the Hiring Manager's discretion.

Experience and Skill Set Requirements

Project Management Skills - 30%

Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and / or integrated plan

Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).

Experience in the development and implementation of project management processes, plans, and communication tools.

An experienced individual with a proven track record for meeting strict deadlines and supporting cross-functional teams to ensure work on tasks / milestones remains within time and cost constraints.

Knowledge of OPS Integrated Project Management Framework and Methodology

Experience in managing a vendor compromised of multiple organizations and managing multi-million-dollar initiatives

Technical Skills - 40%

Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)

Avaya R10.x. : experience with deployment and patchingDemonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment

Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)

Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc

Demonstrated experience with back end integration

Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools

Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking

Nice to have :

Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group

Familiarity with SQL, linux ,windows 2016 / 19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted / untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN

Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911

Communications / Soft Skills - 30%

Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills, including issues management

Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.

Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non- technical backgrounds using the appropriate level of political acuity and messaging for the audience

Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments / deliverables, including clarifying roles and responsibilities