911 dispatcher Jobs in Ayr, ON

Line of Business: RMC

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Heidelberg Materials has a current job opening for a Dispatcher at our Cambridge Ontario Office.

What You’ll Be Doing

• Receive and process incoming customer orders with accuracy and professionalism
• Act as the first point of contact for customers, including handling incoming order requests and service inquiries in a professional and timely manner
• Coordinate and dispatch deliveries to support efficient daily operations
• Schedule orders and communicate clearly with drivers, customers, and internal teams
• Resolve service issues and respond to inquiries with accuracy and care
• Maintain accurate records using dispatch and order management systems

What Are We Looking For

• Strong communication skills with a customer-focused mindset
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment
• Confidence using order entry, customer facing and dispatch computer-based systems (i.e. SAP, Command Series)
• Problem-solving capabilities with attention to detail and follow-through
• Ability to work collaboratively while also taking initiative independently

Work Environment

This role is based in an office and dispatch setting and involves regular interaction with customers, drivers, and internal teams. The work environment is fast-paced and operationally focused, requiring flexibility, clear communication, and a commitment to safety and accuracy.

What We Offer

• Base salary starting from $51,000, based on experience
• Comprehensive benefits package, including health, dental, and wellness
• Pension plan with an automatic company contribution as well as matching contributions and RRSP options
• Opportunities for training, development, career growth within a global organization

Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.

In accordance with Ontario legislative requirements, Heidelberg Materials uses artificial intelligence (AI) tools as part of its recruitment and selection process. These tools may be used to support application screening and other recruitment-related activities.