Voyago is hiring an Operations Manager, Charters and Passenger Services in our London, ON location
Your Role
Reporting directly to the Vice President of Transit Ontario, the Operations Manager, Charter and Passenger Services, will be responsible for the sustained and identified growth of the commercial passenger sector for Transdev Ontario. This individual would work closely with the business development and administrative departments of both enterprises. Providing direction and development of strategies to promote and provide Transdev services to all clients seeking mobility solutions.
This individual must be a goal motivated strategist capable of understanding the changing world of multi modal platforms and the potential to create partnerships with traditional and evolving client bases. Working closely with the VP, this individual will develop strategic initiatives with defined outcomes and timelines. This individual will be expected to participate with multiple agencies and groups that support the areas of hospitality, tourism, and special events. Networking skills and understanding of business relations is a must.
Primary Responsibilities
Customer Relations
- Management of a strategic bid pipeline with identified clients and goals
- Create intentional plans to promote and market to each pipeline segment
- Maintain a network of clients and provide ongoing support and surveys
- Broker Relations and Support
- Explore new products and services and enhance existing customer relationships
New Business Development & Strategic Planning
Construct marketing initiatives in concert with the Division ManagersDevelop presentation materials for cold calls as well as proposals / quotationsMaintain and update RFP material and core competencies relevant to each divisionAssist in the preparation and implementation of a Business Plan including Marketing and Sales strategies for both long and short-term goalsRepresent Voyago and Checker with potential and new customers in the community and in the industryIdentify trends by researching industry and related events, publications, and announcementsSpecial Events and Promotions
Attend industry functions such as association events and conferencesOrganize company representation, promotional material etc. at special eventsLiaise with key contacts regarding opportunities for contra radio, charity etc.Other
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Have a solid working knowledge of both the Vehicle for Hire industry and the Commercial Passenger Service industry current on any relevant legislative changes affecting Transdev and Checker, including but not limited to City by-laws and MTO guidelines.Requirements
Your Profile :
You have a University or College Degree or Equivalent in a Business related fieldYou bring 4+ years experience within within the commercial passenger service industry and / or tourism or hospitality centered industry, or similar business related areaYou are familiar with multiple regions within the province of Ontario and the City of LondonYou posses a clean Drivers Abstract and minimum full G licenceYou have a demonstrated ability to work in a proactively diverse and inclusive organizationYou bring a proven ability to drive outstanding customer serviceYou are self-motivated and have excellent time management skillsYou posses professional written and verbal communication and interpersonal skillsYou hold a high degree of dependability and competencyYou are proficient in Microsoft OfficeYou posses a clean Criminal Record SearchBenefits
The Perks
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staffWe are an Award Winning companyAs a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation providerWe focus on innovation and sustainable environmental initiativesWe support the development, work-life balance and well-being of our employeesWe build a supportive corporate culture that encourages diversity and enables our people to flourish.We enable our employees to have a positive social impact by deploying sustainable mobility solutionsWe offer our employees opportunities to build their own experience within a local, global GroupVoyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted.
