Food & Beverage Host (Part-time) - GBH
Great Blue Heron Casino & Hotel is seeking a Part‑time Food & Beverage Host / Hostess!
Under the general direction of the Food and Beverage Manager or designate, this position will be responsible for creating a positive first impression for restaurant guests. This role must lead by example in contributing to a safe and welcoming environment and creating great guest experiences.
Key Responsibilities
- Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner;
- Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall;
- Processes all cash and credit card transactions utilizing the P.O.S. system;
- Ensures accurate cash handling and balancing of sales and / or cash float at the end of the shift;
- Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue;
- Attends cash and serves guests in a timely and professional manner;
- Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area;
- Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise;
- Maintains clean service areas and stocks shelves as required;
- Reports any irregular / suspicious activities, malfunctions and hazards to the supervisor immediately;
- Assists other co-workers as requested;
- Seats guests to minimize wait times as required by the management team;
- Understand and follow opening and closing cashier duties;
- Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area;
- Performs preventive maintenance and cleaning of food and beverage equipment as required;
- Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role;
- Ensures compliance with licensing laws, health and safety and other statutory regulations;
- Performs other duties as assigned by the Food & Beverage Management Team
Qualifications
High School Diploma or equivalent working experience;Valid Smart Serve Certificate required;Previous cash handling experience;Previous P.O.S system experience an asset;Excellent interpersonal, teamwork, customer service and communication skills;Must be people-focused and demonstrate a strong commitment to providing exceptional customer service;Proactive and solution oriented with a drive to succeed;Demonstrate strong initiative, active listening and teamwork skills;Maintain a positive working relationship with fellow employees and management as part of a team;Ability to multi-task and work under pressure in a fast‑paced environment;Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;This role requires an extended period of standing, walking, bending and may lift up to 35 lbsSeniority level
Entry level
Employment type
Part-time
Job function
Design, Art / Creative, and Information Technology
Industry
Gambling Facilities and Casinos
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