Network Analyst I

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level C

Job Title

Network Analyst I

Department

UBC IT | Network | Operations

Compensation Range

6,551.00 - $9,418.83 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

July 11, 2024

Note : Applications will be accepted until 11 : 59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

The Network Analyst I consults with and analyses user requirements for information network systems and monitors capacity requirements and network performance. This position is responsible provides second level technical, operational, and administrative support for UBC s network infrastructure and systems. Duties are performed in alignment with UBC IT s goals and objectives supporting the University s overall mission and customer business needs. On-call after hours support and off-hours scheduled maintenance is required.

Organizational Status

Network Infrastructure Services manages the network infrastructure for UBC (also known as UBCNET) facilitating teaching, learning and administrative activities at its

Point Grey campus and remote locations. The NMC provides planning, design, engineering, analysis, configuration, implementation, support and troubleshooting in the

areas of LAN / WAN, campus and data centre networks, and network security in addition to supporting the unique requirements of other key services such as VOIP,

wireless, video and multimedia.

Reporting to the Manager under the Network Infrastructure Services unit, this position is a member of the NMC team providing support for UBCNET and other related

service offerings. This position works closely with other UBC IT teams to support campus enterprise network services as well as liaising with other academic and

administrative clients, vendors, and industry peers.

Work Performed

Specific Duties :

• Ensure the operational stability of the campus network by providing implementation, monitoring, and support functions in the following areas : routing and switching,

network security, support systems (such as DNS / DHCP, packet shapers, analysis modules), and network management systems.

Fulfill service requests and resolve incidents relating to switching, routing, network security, firewall policies, support systems.

resolution with vendors.

network.

infrastructure, and workflows.

activities.

Core Duties :

problems.

information technology techniques and tools.

Consequence of Error / Judgement

This position deals directly with the availability, reliability, and security of UBCNET which facilitates academic, research, and administrative computing. Expected to make

decisions and take actions that directly impact UBC s academic faculties, departments and administrative units. Recommendations and actions related to the management

and network architecture will impact the future direction, stability, security, and sustainment of University network services. High attention to detail is required, in addition to

the need to maintain a broad knowledge of all aspects of networks and network operational procedures.

Supervision Received

Works under the administrative and broad technical and strategic direction of the Manager and under the strategic technical direction of the Network Architect. May work

independently or with other team members, clients, IT staff in a leading or supporting role on projects and operations. Work is reviewed in terms of objective achievements.

Supervision Given

Provides co-ordination of projects and activities as required.

Preferred Qualifications

Undergraduate degree in a relevant discipline. Undergraduate degree in Computer Science, Engineering, or other related discipline. CCNA or other similar advanced

technical certification in routing, switching, or network security. Minimum of three years experience or the equivalent combination of education and experience. Relevant

experience supporting enterprise LAN / WAN, large campus networks, network operations, network security and network management or the equivalent combination of

education and experience.

Ability to multitask balancing multiple streams of work, prioritizes workload based on management direction, and works under pressure to resolve challenges and meet

project deadlines.

Knowledge and experience working in the following areas required :

Desirable knowledge :

Cisco certifications, an asset.

Collaboration - Takes initiative to actively participate in team interactions. Without waiting to be asked, constructively expresses own point of view or concerns, even when it may be unpopular. Ensures that the limited time available for collaboration adds significant customer value and business results.

Communication for Results - Converses with, and writes to, peers in ways that support transactional and administrative activities. Seeks and shares information and

opinions. Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.

Problem Solving - Investigates defined issues with uncertain cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of

defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Resolves problems and escalates issues

with suggestions for further investigation and options for consideration as required.

Analytical Thinking - Collates and reports information. Identifies trends and exceptions. Investigates to define problems more accurately. Sorts information in order of

importance. Identifies relationships and linkages between components. Identifies variable potential causes and effects. Solicits guidance to define criteria and assign values of importance and urgency. Escalates issues of an exceptional nature.

Information Systems Knowledge - Possesses a basic understanding of the strategy, structures, processes, and procedures of the enterprise in its relationship with the

business and its activities. Troubleshoots in response to requests for technical support. Identifies problems and needs. Escalates problems to appropriate technical

experts.

Thoroughness - Performs tasks according to quality and output standards. Takes initiative to ensure that outcomes meet internal and external customer requirements.

Solicits feedback on performance in new tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.