front desk hotel clerk

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Spreadsheet
• Internet

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Do you have experience working in this field?

Employment terms options

• Early morning
• Evening
• Shift
• Morning
• Night
• On call

Employment terms options

• To be determined
• Day
• Weekend

Financial benefits

• Bonus
• Group insurance benefits
• Night shift premium

Other benefits

• Learning / training paid by employer
• Other benefits