Bilingual Customer Service Associate

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future.

A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger.

We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential.

The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do?

COMPANY :

Founded over 175 years ago, Labatt is one of Canada’s founding businesses and its leading brewer. We are proud of our history and our heritage in Canada, and we remain committed to brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations.

Labatt has created exciting experiences with consumers through iconic brands like Budweiser, Bud Light, NÜTRL, Michelob Ultra, Corona, Stella Artois and many more.

Through our broad portfolio, we are truly a national brewer, with over 3,600 employees, a portfolio of more than 60 quality beers and beyond, and 10 breweries from coast-to-coast, we are proud to serve Canada and the communities we call home.

The Bilingual Customer Service Associate is the first point of contact for our Consumers, Suppliers, Retailers and Employees.

This role is responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, online chat and at times outbound follow- up services.

This is an important role to help build relationships and gather important information as well as provide accurate information to our clients.

We are looking for a hard-working Bilingual Customer Service Associate with strong interpersonal and communication skills to manage internal and external requests of varying complexity and doing so through providing the highest level of customer service.

JOB RESPONSIBILITIES :

• First point of contact for our Consumers, Suppliers, Retailers and Employees.
• Answer incoming requests via phone, email, fax, and ticketing systems.
• Register the contact details into the ticketing applications.
• Responding to requests and providing accurate information in a timely and professional manner
• Resolve or forward requests in accordance with established procedures
• Perform a variety of moderately complex administrative tasks

JOB QUALIFICATIONS :

• High School Diploma or Equivalent
• Excellent written and verbal communication (Full fluency in French and English is required)
• Previous customer service experience (Phone and email)
• Previous contact center experience is an asset
• Strong digital literacy ability to work with websites, databases and fluent in Microsoft Office applications
• Ability to multitask, prioritize and manage time effectively in a fast-paced environment
• Resilient, Ownership mindset, Negotiation Skills
• Ability to grasp new concepts quickly and efficiently
• Professional and enthusiastic
• Ability to work in a team environment as well as independently

WHY LABATT :

As one of Canada’s Top 100 Employers, Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers.

We are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward, and make a meaningful impact in our communities.

We believe in brewing up a future that everyone can celebrate and share.

EQUAL OPPORTUNITY EMPLOYER

At Labatt Breweries of Canada, we are an equal opportunities employer and we are committed to maintaining a welcoming, safe, and inclusive environment for every person regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.