Commercial Lines Manager

Join a Leading Local Insurance Brokerage as a Commercial Lines Manager

Are you an insurance professional ready to step into a leadership role that truly makes an impact? Our client, a prominent and expansive brokerage with multiple locations and a dedicated team of professionals, is on the lookout for an experienced Commercial Lines Manager. This is your chance to oversee a talented service team, supporting the growth and excellence of their commercial accounts servicing while nurturing a collaborative and community-focused environment. If you’re passionate about delivering exceptional client service, possess strong technical expertise, and thrive in a leadership setting, this role is your next great move!

What You’ll Do:

• Lead, develop, and motivate a team of Account Managers and support staff, fostering a culture of collaboration and continuous improvement.
• Oversee all client service operations, ensuring high-quality, timely, and accurate support across diverse commercial accounts.
• Manage renewal processes, documentation, and carrier relationships to secure optimal coverage and market conditions.
• Drive process efficiencies, monitor key performance metrics, and support strategic initiatives that enhance client satisfaction and retention.
• Act as a trusted advisor, resolving escalated issues and guiding your team through complex client and operational challenges.
• Develop and maintain strong relationships with underwriting partners and carriers to align service delivery with market requirements.
• Ensure team compliance with industry standards, Epic procedures, and regulatory requirements, emphasizing a safety-first approach.

Required Skills:

• Valid Level 2 insurance license
• Minimum of 5 years’ experience in commercial insurance
• Deep technical knowledge of commercial P&C coverage including GL, Property, Cyber, D&O, and related lines.
• Hands-on experience with EPIC and carrier portals.
• Exceptional communication skills, critical thinking, and organizational prowess.
• Demonstrated ability to lead a team in a fast-paced, deadline-driven environment.
• Strong relationship-building skills with carriers and internal stakeholders.

Benefits:

• Competitive base salary
• Comprehensive dental and medical coverage
• Paid vacation starting from 4 weeks
• RSP matching program

Ready to steer a talented team and be a vital part of a thriving brokerage? Bring your expertise, leadership, and passion for insurance to this exciting opportunity. Apply now to make a difference where it counts most, and help shape the future of commercial insurance service excellence!

At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.