Auto Claims Adjuster - Lifestyle Claims

Overview

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are looking for an Auto Adjuster to join our team in order to provide stationary telephone adjusting services with a key focus on quality and customer service. Regions serviced include Canada and the United States.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

Does the idea of handling claims for Lifestyle products including collector cars, motor homes (RVs) and snowmobiles interest you? Do you want to help us promote Aviva Specialty claims and deliver an exceptional customer experience? If you said “yes” we want you on our team!

What you’ll do

• Review and analyze policies, appraisals and technical reports to assess the value of a claim and negotiate and settle it accordingly
• Carry an active pending of Lifestyle Auto claims
• Effectively advise and counsel the customer on Specialty product knowledge and provide timely and outstanding customer service
• Operate within designated authority, making independent decisions
• Maintain detailed file records according to all outlined protocols
• Participate in projects and provide feedback into processes on an ongoing basis
• Collaborate with other regional claims teams

What you’ll bring

It is considered an asset if you

What You’ll Get

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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