Dispatcher Precision Parcel and Package Deliveries (Quebec City)

Dispatcher Quebec City

Precision Parcel & Package Deliveries a division of FastFrate a port-to-door service provider with facilities from coast to coast serving Canada the United States and Mexico and established in Montreal for 60 years has now expanded to Quebec City.

Position Objective

The Dispatcher plays a key role at the heart of daily operations acting as the central link between drivers customers and internal teams. This position is responsible for coordinating tracking and optimizing the movement of goods ensuring timeliness adherence to procedures and smooth communication across all channels.

A successful Dispatcher is an excellent communicator a strategic thinker and a calm problem-solver able to adapt quickly to changing conditions prioritize tasks and make real-time decisions to ensure the smooth execution of operations.

Main Responsibilities

• Route planning and optimization : Assign and adjust routes to maximize efficiency minimize delays and ensure on-time pickups and deliveries.
• Driver support and coordination : Serve as the main point of contact for drivers providing guidance instructions and ongoing support throughout the day.
• Load management : Plan and track shipment volumes balancing driver capacity with service expectations.
• Problem-solving : Respond promptly to unexpected events (traffic mechanical issues missed deliveries) finding solutions while maintaining service quality.
• System and compliance tracking : Use dispatch and logistics systems (e.g. TMS GPS tracking) to record activities monitor performance and ensure compliance with company and safety protocols.
• Customer communication : Coordinate with customer service and clients to provide updates address concerns and maintain positive relationships.
• Documentation and reporting : Maintain accurate records of dispatch activities incidents driver logs and daily reports.

Other Duties

Perform other duties as required.

Required Skills

Strong organizational and time management skills able to effectively prioritize and handle multiple tasks

Excellent verbal and written communication skills clear concise and professional in all interactions

Proven ability to multitask in fast-paced high-pressure environments

Creative and effective problem-solving mindset quick to react and adaptable to challenges

Exceptional attention to detail accuracy is critical in dispatch and compliance

High personal discipline initiative and ability to work independently reliable without constant supervision

Collaborative and team-oriented attitude works well with drivers colleagues and customers

Practical knowledge of routing software GPS tracking systems and Transportation Management Systems (TMS)

Understanding of Department of Transportation (DOT) regulations and commitment to safety and compliance standards

Supervision

This position reports directly to the Operations Manager. Work is periodically reviewed by the supervisor or department head to ensure progress and alignment with organizational objectives. This role does not include supervisory responsibilities or authority over other team members.

Working Conditions

This position is based in a professional office environment and involves regular use of standard office equipment. Occasionally minimal travel to other FastFrate sites may be required.

Accessibility

Consolidated Fastfrate complies with all accessibility laws for individuals with disabilities and provides an inclusive environment. We accommodate individuals with disabilities during the recruitment and assessment processes as well as upon hiring and throughout employment.

Cariste Ville de Quebec

Precision Parcel & Package Deliveries une division de FastFrate fournisseur de services du port à la porte avec des installations dun océan à lautre du Canada aux États-Unis et au Mexique et établi à Montréal depuis 60 ans sest maintenant étendu à Québec .

RECHERCHE DUN(E) OPÉRATEUR(TRICE) DE CHARIOT ÉLÉVATEUR EXPÉRIMENTÉ(E)

Nous sommes à la recherche dun(e) opérateur(trice) de chariot élévateur à temps plein qui contribuera également à lorganisation de lentrepôt et au nettoyage.

Exigences :

Fiable

Soucieux(se) de la sécurité

Équipement de protection individuelle (EPI) approprié

Expérience en entrepôt

Responsabilités :

Effectuer les vérifications préalables et finales quotidiennes

Charger et décharger les camions

Déplacer les produits des clients

Trier et documenter les arrivées de la flotte

Aider à la mise en place et au démontage des opérations

Autres tâches selon les besoins

Pour plus dinformations contactez-nous dès aujourdhui.

Required Experience :

Senior IC

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1