CSR / Dispatcher

The CSR / Dispatcher is the initial point of contact between the customer and field personnel. The individual will efficiently dispatch / coordinate the field technician to site, ensure field personnel has the required information to perform the work. The Dispatcher will also record accurately and in detail, all work performed by field personnel, including thsolution.

• Distribute work orders to field service ensuring that appropriate systems are updated and individuals informed when work orders are completed.
• Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
• Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, workload and urgency.
• Interface with customers and other departments as necessary to ensure successful completion of service.
• Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise
• Initiate, change and / or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
• Adhere to all company policies and procedures.

Requires shift, weekends included.

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