Underwriting Business Process Analyst

This is an exciting opportunity to support the Individual Insurance Underwriting team by driving operational excellence and improving the advisor and customer this role youll analyze underwriting workflows resolve service issues and identify opportunities for process optimization. Your work will directly contribute to Manulifes mission of making decisions easier and lives better by enhancing the speed accuracy and quality of our underwriting operations. Youll gain exposure to cross-functional teams build expertise in underwriting systems and help shape the future of our service delivery.

Position Responsibilities:

• Analyze underwriting workflows and identify inefficiencies or recurring service issues

• Collaborate with underwriting operations and technology teams to implement process improvements

• Conduct root cause analysis and recommend strategies to enhance service delivery and reduce friction

• Act as a subject matter expert on underwriting service pain points and advocate for continuous improvement

• Maintain and update underwriting documentation including the underwriting manual and SharePoint site content; manage team membership and access permissions; perform regular access control audits to ensure compliance and data integrity

Required Qualifications:

• 5 years of experience in individual insurance underwriting or new business operations.

• Experience with underwriting systems and workflow tools (e.g. Arrow AWD).

• Bachelors degree preferred.

• Strong analytical critical thinking and problem-solving skills.

• Excellent interpersonal and communication skills

• Proven ability to work independently and collaboratively in a fast-paced environment.

• Familiarity with Lean Six Sigma or other process improvement methodologies is an asset.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.