Role
Big Bang is seeking a Project Manager to be part of our fast-growing team. Reporting to the Director of Professional Services, the Project Manager will actively participate in the management of ERP / CRM consulting teams to execute project implementations, integration and continuous support of cloud-based management solutions for our customers.
In addition, the Project Manager will be called to act as business analyst as well as account manager to existing customers.
The candidate must display a high level of competency within all phases of project management as well as eagerness for customer satisfaction.
Primary Responsibilities
Project management (%)
- Accountable for the successful delivery of all project phases.
- Responsible for overall quality, engagement, and adherence to the schedule and budget for projects and ongoing support activities.
- Effectively manage scope, risks, change, negotiate, communicate and remove project roadblocks.
- Create and manage project schedules, organize activities, determine the sequence of execution, identify dependencies and resources.
- Work with team members to obtain estimates and identify relevant resources.
- Participate in the sales process.
Business analysis (%)
- Analyze current business processes and define new processes to improve our customer's operating efficiency.
- Coordinate requirements gathering, planning, design, implementation and validation with users.
- Write documents and review project documentation : business processes, user guides, test plans, documentation systems, procedures and scope definition.
- Develop / update training materials and provide training to our customer's key actors.
- Act as a facilitator and participate in the implementation of organizational changes.
- Estimate efforts & costs required for the delivery of complex and large-scale projects.
Account management (%)
- Earn clients’ trust and build relationships that extend beyond the project’s lifecycle.
- Look for, and assess, potential business opportunities related to assigned accounts.
- Manage and resolve issues while providing superior customer service.
Qualifications and Requirements
- Bachelor's degree in computer engineering or software, computer science or equivalent discipline.
- At least - years experience in a similar role (a must have).
- Excellent communicator / Keen aptitude for communication and interpersonal relations (soft skills).
- Excellent documentation skills.
- Fluent in both English and French.
- Mastery of business process concepts (a must have).
- Experience in computer science (a must have).
- Proven ability to multi-task while simultaneously demonstrating initiative and creativity
- Ability to lead and manage project teams.
- Experience with at least one ERP, CRM and / or e-commerce software.
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