Bilingual (EN / FR) Contact Center Agent (Work from Home) - Représentant(e) bilingue (ANGLAIS- FRANCAIS) en centre d’appel (De la maison)

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Possédez-vous de solides compétences en communication, aimez-vous travailler de façon autonome et souhaitez vous joindre à une équipe dynamique qui valorise un service à la clientèle exceptionnel? Nous sommes à la recherche d’un(e) professionnel(le) dévoué(e) et axé(e) sur le / la client(e) qui se joindra à notre équipe à titre de representant(e) du service à la clientèle du service a la bilingues à distance. Dans ce rôle, vous aurez l’occasion de travailler dans le confort de votre foyer tout en offrant un service à la clientèle exceptionnel à nos précieux clients. Le / la responsable du service à la clientèle gère les demandes des clients concernant les réparations et l’entretien des biens et des installations. Vous êtes chargé(e) de veiller à ce que chaque demande de chaque appellant(e) soit gérée de la date de l'appel jusqu'à la date d'achèvement et de paiement (le cas échéant) à la satisfaction du client.

CE QUE VOUS FEREZ

Répondre à tous les appels des clients

S’assurer que les demandes soient traitées rapidement.

Vérifier et suivre les bons de travail jusqu’à leur achèvement

Analyser les besoins de l'appelant(e) et mettre en œuvre la meilleure stratégie pour assurer une satisfaction supérieure de la clientèle.

Établir en permanence des relations avec les membres de l’équipe du client

Capacité de saisir l’information dans le système tout en poursuivant la conversation avec le client.

Déterminer à quel moment il convient de transmettre aux échelons supérieurs les travaux ou les questions critiques qui ne peuvent être réglés sans aide additionelle.

CE QUE NOUS RECHERCHONS

Bilinguisme Anglais-Français écris et parlé

Compétences interpersonnelles / sensibilité interpersonnelle et flexibilité

Solides compétences en communication écrite et verbale, de mettre l’accent sur l’équipe et d’adopter une attitude positive.

Une bonne connaissance pratique des ordinateurs personnels (MS Word / Excel) et la possibilité de taper de 50 à 60 mots à la minute.

Capacité de prendre des décisions et de bonnes compétences administratives;.

Capacité de communiquer efficacement avec un large éventail de clients internes, comme les directeurs d’installations, les directeurs de l’exploitation et les directeurs de comptes, et d’assurer la liaison avec eux est également necessaire

CE QU’IL Y A POUR VOUS

Joignez-vous à un chef de file du secteur et façonnez l’avenir de l’immobilier commercial

Régime d’avantages sociaux complet et concurrentiel

Un milieu de travail stimulant, conçu pour votre croissance et votre bien-être

• Interactions orales et / ou écrites avec des locataires ou partenaires externes basés à l’extérieur du Québec (par exemple, fournisseurs de services, cabinets d’avocats, pairs, banquiers, firmes de courtage, firmes d’analyse de crédit, agences de crédits, clientèle non-francophone, etc.)

Do you possess strong communication skills, enjoy working independently, and are interested in joining a dynamic team that values exceptional customer service ? We are seeking a dedicated and customer-focused professional to join our team as Remote Bilingual Contact Service Agent. In this role, you will have the opportunity to work from the comfort of your own home while providing exceptional customer service to our valued clients. The Contact Service Agent manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.

WHAT YOU’LL DO

Answer all incoming calls from the client portfolio

Ensure that requests are addressed in an expeditious manner.

Verify and track work orders to completion

Analyze caller's needs and is empowered to implement the best strategy to respond to ensure superior customer satisfaction.

Continually build customer relations with client personnel

Ability to capture information in system whilst continuing conversation with client.

Determine when to escalate critical works or issues that cannot be resolved without further assistance.

WHAT WE’RE LOOKING FOR

Bilingual English-French Written and spoken

Interpersonal Skills / Interpersonal Sensitivity and Flexibility

Strong written and verbal communication skills are paramount, as is a team focus and positive 'can do' attitude.

A good working knowledge of personal computers (MS Word / Excel) and the ability to type 50 - 60 words per minute. Ability to make decisions and good admin skills.

The ability to effectively communicate and liaise with a wide range of internal clients such as Facilities Managers, Operations Managers and Account Managers is also necessary

Highly developed oral, listening and written communication skills

Interpersonal Skills / Interpersonal Sensitivity and Flexibility

Able to work with little direction

Team Player, focused on the best outcome for all

Experience in the property industry is considered an advantage.

Estimated total compensation range for this position is :

20.00 – 20.00 CAD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location :

Remote –Moncton, NB, Montreal, QC, Ottawa, ON, Toronto, ON, Vancouver, BC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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