Insurance Services Officer

Overview

We have opportunities for business-minded, client-focused individuals to join our Assessments department as Insurance Services Officers. Our Assessments department is responsible for helping employers register for our no-fault insurance systems and maintaining their accounts. Working in a fast-paced call centre environment, you'll serve employers, answering their questions and resolving issues related to insurance coverage, registration requirements, and managing financial transactions. This role’s work will highlight your skills as a strong decision maker.

How you’ll make a difference

You’ll help ensure B.C.’s workers' compensation system is properly funded so we can serve workers and employers now and in the future.

Where you’ll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

What you’ll do

• Adjudicate insurance registration applications, employer classification changes, experience rating transfers, and legal entity changes
• Apply law, policy, and procedures to respond to questions from firms regarding insurance coverage, the registration process, classification, payment, premium rates, payroll reporting, penalties, account changes, rate changes, and any problems with an employer’s account
• Review applications and register firms for standard or optional coverage, ensuring all requirements of law and policy are met
• Review coverage and payment information to determine if an account is in good standing
• Communicate with employers in writing and verbally on decisions, such as changes to a firm’s profile or coverage, or providing financial information

Is this a good fit for you?

We’re looking for people who can :

For more information about this position, including the necessary knowledge, skills, and abilities (KSAs); job description; and awareness items, see the job profile on WSN.

Your background and experience : A degree or diploma in

We’ll consider equivalent combinations of education and experience.

Important to know

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What’s it like to work at WorkSafeBC?

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Discover who we are.

Our benefits

Salary : $35.82 / hourly

Want to apply?

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

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