Rider Support in Kamloops, BC

Job Description

Job Description

The Rider Support Representative is at the heart of Industry Nine Canada’s customer experience. You will be involved in all aspects of customer care, dealer support, product service, and technical services. As one of the first points of contact, you’ll represent our brand values while helping riders, dealers, and the sales team to provide or find honest and accurate solutions.

This is a dynamic role that combines customer-facing interactions with administrative and sales support responsibilities, ensuring riders and dealers receive a seamless experience from start to finish.

Responsibilities Include :

Customer Service & Rider Support

• Act as the first point of contact for riders and dealers by phone, email, and chat.
• Provide expert guidance to riders on product selection, fit, and compatibility.
• Demonstrate confidence in saying “I’ll find out” and providing accurate, reliable solutions instead of improvising.
• Troubleshoot and resolve product and service issues in real time.
• Ensure every interaction reflects our brand values and commitment to the rider experience.
• Consistently seek opportunities for rider experience improvements using Kaizen principles
• Work within Shopify (DTC / B2B) and our ERP / CRM systems to manage orders, track shipments, and update customer accounts.

Dealer & Sales Support

Technical & Product Services

Must-Have

Nice-to-Have

Why Join Industry Nine Canada?

This is more than a customer service role — it’s a chance to shape how riders and retailers experience our brand, with a direct impact on both our consumer business and our dealer network. If you’re passionate about bikes, love problem-solving, and want to be part of a small, innovative team making some of the best wheels in the world, we’d love to hear from you. As a growing company, we offer plenty of opportunities to take on more responsibility over time. Whether your interests lean toward sales, operations, or product, this role is designed to be a launching point for a long-term career in the bike industry.